Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolina Jiménez Sibaja

San Rafael

Summary

Dedicated Payroll Specialist with extensive expertise in end-to-end payroll operations for multinational organizations across the U.S. and Canada. Proven proficiency in payroll audits, timecard management, and processing extraordinary payments, including ACH, WIRE, stipends, and bonuses. Demonstrated ability to manage high volumes of ServiceNow cases and payroll-related requests while maintaining a strong focus on customer service and accuracy. Strong analytical skills and a continuous improvement mindset enhance collaboration with HR, Finance, and stakeholders, supported by a versatile background in Accounts Payable and insurance processes.

Overview

16
16
years of professional experience

Work History

Payroll Specialist

Lonza CR
09.2021 - 06.2025
  • Managed end-to-end payroll processes including audits, validations, and extraordinary payments (ACH, WIRE, stipends, tuition, bonuses).
  • Processed employee timecard corrections, work shift rules, and offer letter/severance agreements.
  • Supported payroll inputs for tuition payments, OTP payments, work rules adjustments, and employee agreements (e.g., vacation, housing).
  • Handled high volumes of ServiceNow cases and payroll-related requests within SLA.
  • Ensured compliance with state-specific regulations for terminations and other payroll activities.

Payroll Specialist

SMITH & NEPHEW
03.2020 - 09.2021
  • Led U.S. biweekly payroll runs, including terminations, new hires, and ACH processing.
  • Processed mass uploads for allowances, stipends, one-time payments, and hourly employee hours.
  • Handled ServiceNow cases and payroll-related email requests.
  • Reviewed and corrected U.S. timesheets and attendance records.
  • Processed weekly and biweekly inputs (bonuses, housing, transfers, disability), pay changes, and retro payments with accuracy.

AP Clerk

Auxis CR
03.2019 - 03.2020
  • Verified invoices and purchase orders, processed invoices in Concur, and provided customer service to internal and external stakeholders.

Payroll Analyst

AMWAY SSC
11.2017 - 02.2019
  • Oversaw Canada payroll runs, including statements, accounting, T4 forms, and year-end reporting.
  • Processed U.S. payroll inputs such as time information, bonuses, disability leaves, and retroactive payments.
  • Analyzed payroll cases, corrected inaccuracies in time and attendance records, and ensured compliance with internal controls.
  • Researched and resolved payroll-related issues through analysis and stakeholder collaboration.

AP Support Analyst

AMWAY SSC
02.2016 - 11.2017
  • Verified invoice and purchase order status, reported urgent payments, and supported confidential payment processes.
  • Assisted suppliers and internal stakeholders with inquiries and troubleshooting.
  • Supported procurement-related tasks and invoice processing.

Others

Earlier Career
01.2009 - 01.2015
  • Experience in medical insurance verification and customer service (Health Dynamics, Sykes Enterprise).

Education

Bachelor's degree - Media Education

Universidad Latina de Costa Rica

Universidad Interamericana De Costa Rica

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Universidad Nacional of Costa Rica

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Lonza CR White Belt Six Sigma
10.2023

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Lonza CR
06.2023

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Lonza CR
05.2023

Skills

  • Kronos
  • Workday
  • Services Now
  • ADP Payforce
  • JDE
  • CONCUR
  • CERIDIAN
  • AVANTI
  • Oracle EBS
  • JD Edwards

Languages

English
Professional Working

Timeline

Payroll Specialist

Lonza CR
09.2021 - 06.2025

Payroll Specialist

SMITH & NEPHEW
03.2020 - 09.2021

AP Clerk

Auxis CR
03.2019 - 03.2020

Payroll Analyst

AMWAY SSC
11.2017 - 02.2019

AP Support Analyst

AMWAY SSC
02.2016 - 11.2017

Others

Earlier Career
01.2009 - 01.2015

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Universidad Nacional of Costa Rica

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Lonza CR White Belt Six Sigma

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Lonza CR

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Lonza CR

Bachelor's degree - Media Education

Universidad Latina de Costa Rica

Universidad Interamericana De Costa Rica
Carolina Jiménez Sibaja