Carolina Villalobos Chacón
San Jose,SJ
Summary
Dynamic professional with over 12 years of experience in customer service and recruiting, specializing in connecting top talent with ideal opportunities to deliver successful staffing solutions for both short- and long-term consulting projects across North America and globally. Extensive expertise in finance, particularly in accounts payable, facilitates effective communication with business unit leaders, stakeholders, and associate partners, streamlining processes to enhance efficiency and foster strong relationships. Thrives in fast-paced, multifunctional environments, bringing adaptability, strategic decision-making, and a results-driven mindset to every challenge. Proven ability to embrace change consistently leads to meaningful impacts across diverse industries, ready to contribute expertise and enthusiasm to a dynamic team that prioritizes innovation and efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Workforce Staffing & Performance Manager
IBM
05.2017 - Current
- A strategic focus on talent optimization, performance management, and professional development. I play a key role in ensuring effective resource allocation and fostering a high-performing organization by aligning talent with business needs.
- Workforce Planning & Deployment: Manage active demand and work directly with Market segments to supervise and fulfill all open staffing needs, monitor the project pipeline and identify the best resource matches for upcoming opportunities, ensuring optimal resource allocation. Aid staffing discussions regarding risk areas, i.e., supply / demand, over / understaffed consultants, skills shortages by reviewing with Partners and Service Line Leaders.
- Career Development & Employee Success: Assist consultants in finding assignments that align with their skills and career aspirations, providing onboarding support and career guidance to enhance professional growth.
- Performance & Expertise Management: Maintain accurate practitioner profiles, CVs, and workload planning to ensure visibility and alignment with business needs. Support a culture of continuous feedback, enabling career progression and skill development.
- Cross-functional Collaboration & Strategic Leadership: Partner with Engagement Managers (EM) and Delivery Directors (DD) to optimize deployability, influence workforce decisions, and contribute to the overall talent strategy.
- Problem-Solving & Innovation: Analyze workforce trends, identify process improvements, and implement solutions that enhance efficiency and employee satisfaction by analyzing data to compile project statistics, reports and dashboards.
- Through proactive planning, negotiation, and leadership, I drive workforce efficiency, employee engagement, and talent retention, ensuring business success in a dynamic environment.
- Assign IBM and / or Partner resources on projects using ProM tool.
Accounts Payable Supervisor
Martec International
10.2010 - 08.2016
- Strategic Problem-Solving & Process Improvement: Designed and executed an internal audit framework that reduced transactional errors by 95% in just 8 months, applying analytical skills to identify process gaps and drive solutions.
- Cross-Functional Leadership & Stakeholder Engagement: Strengthened vendor relationships to enhance cash flow and business continuity, while collaborating with key stakeholders to improve responsiveness and service quality.
- Financial Management & Business Impact: Oversaw AP operations for LATAM (Costa Rica, Honduras, Guatemala), managing the processing of 2,500 invoices ($3M monthly), ensuring accuracy, reconciliation, and compliance with financial commitments.
- Contribution to Business Growth & Organizational Success: Led special projects to streamline financial operations, applying expertise to influence broader business decisions and improve department-wide efficiency.
- Enhanced vendor payment velocity and implemented internal controls for payment processing.
- Streamlined invoicing processes across multiple U.S. locations.
- Assisted in reducing discrepancies for inventory invoices and improving invoicing efficiency.
Customer Service Representative
IBM
02.2010 - 10.2010
- Provided customer support for Bell TV, including sales, technical, and financial assistance.
Accounts Payable Assistant
Cardel Hospitality Group / DC Accounting Costa Rica Branch
01.2005 - 07.2009
- Managed weekly invoice batches for over 50 hotels, processing 1,500 invoices weekly.
- Supported expansion of service from 8 to 50 hotels and resolved customer service issues.
Education
Business Administration -
Universidad Latina
01.2014
Basic Accounting Course - undefined
UTN
01.2013
Psychology - undefined
Universidad Fidelitas
01.2006
Advanced English Language - undefined
Centro Cultural
01.2006
Computer Operator (Microsoft Office) - undefined
Colegio Universitario Boston
01.2004
Public Relations - undefined
Universidad Latina
01.2003
Skills
- Workforce planning
- Talent Management & Career Development
- Performance evaluation and coaching
- Resource management
- Data analysis
- Design Thinking & Agile Methodologies
- Leadership in cross-functional teams
- Problem Solving & Decision Making
- Organizational strategy development
- Results-oriented mindset
- Process Automation and Standardization
- Effective communication and stakeholder management
Certification
- Finance for Non-Financial Professionals
- Effective Leadership
- Effective Time Management
- Customer Service Excellence
- Coaching and Mentoring
- IBM Agile Explorer
- Earning Advocacy Practitioner
- Cognitive Practitioner
- IBM Blockchain Essentials
- WFM AI Digital Assistant
- Statement of Work Staffing Information Extraction Report
- CV Analysis and demand matching
- WFM ConversAI Assistant
- Job Role Specialty Assistant (Skills)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Workforce Staffing & Performance Manager
IBM
05.2017 - Current
Accounts Payable Supervisor
Martec International
10.2010 - 08.2016
Customer Service Representative
IBM
02.2010 - 10.2010
Accounts Payable Assistant
Cardel Hospitality Group / DC Accounting Costa Rica Branch
01.2005 - 07.2009
Basic Accounting Course - undefined
UTN
Psychology - undefined
Universidad Fidelitas
Advanced English Language - undefined
Centro Cultural
Computer Operator (Microsoft Office) - undefined
Colegio Universitario Boston
Public Relations - undefined
Universidad Latina
Business Administration -
Universidad Latina
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