- English and Spanish professional level.
- Excellent communication skills.
CAROL SÁNCHEZ ALVARADO
Heredia,Heredia
Summary
MBA professional in Human Resources with +15 years of experience. Responsible for development, change, talent, and performance management with leadership experience in conflict resolution cases, coaching senior leaders, employee relations investigations, and employment law. Stronger knowledge of ISO 14 001 & 45 001. Excellent interpersonal and organizational skills as a Senior Manager. Motivated by professional challenges.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Global HRBP
Hewlett-Packard Enterprise
02.2024 - Current
- Supporting Organizations fully intact organization, including AI Software, Sales, Support, Services, R&D, and Product Management, and thus includes a high amount of complexity
- Established and maintained relationships with key decision makers at the top of the business, Vice-president, and Directors
- Initiative-taking engages in strategic business planning that has an HR impact, ensuring the successful implementation of HR programs and processes
- Contributes to developing the change management strategy within the business to support the implementation of Global HR programs and initiatives
- Manages and leads priority projects supporting organization-wide transformation initiatives such as Long-Term Planning, including budget, workforce, talent planning, and DEI Corporate Strategy for business alignment
- Identifies the need for new or improved HR processes and drives the development and implementation of those processes
- Work collaboratively with senior colleagues in the centers of expertise to allocate adequate HR resources that meet business needs
- Www.linkedin.com/in/carol-sanchez-4a195389
Global Operations HRBP
Hewlett-Packard Enterprise
06.2022 - 02.2024
- Established and maintained relationships with key decision-makers at the top of the business
- Initiative-taking engages in strategic business planning that has an HR impact, ensuring the successful implementation of HR programs and processes
- Contributes to developing the change management strategy within the business to support the implementation of Global HR programs and initiatives
- Manages and leads priority projects that support organization-wide transformation initiatives such as Long-Term Planning, including budget, workforce and talent planning, and DEI Corporate Strategy for business alignment
- Identifies the need for new or improved HR processes and drives the development and implementation of those processes
- Collaborates with senior colleagues in the centers of expertise to apply sufficient HR resources to meet the business needs
- Supporting Planning & Global Materials Management (APJ -Europe -Americas)
Human Resources Manager
Cognizant Technology Solutions Costa Rica
09.2019 - 03.2021
- Responsible for leading and implementing 100% corporate policies, programs, and procedures such as benefits, payroll, onboarding process locally
- Provide compensation support to the organization and Talent Acquisition team, salary planning and approvals, as well as quarterly promotions for BPO and IT industries
- Manage effective communication with Global Key stakeholders, including payroll and financial departments
- Organize, plan, and manage improvement processes across client organizations, aligning different strategy solutions to attrition and creating a development plan internally
- Supports global projects and partners with the HR PMO to resource project teams as directed at the regional level
- Manage multiple priorities simultaneously, interacting with all levels of the organization
- Be a strategic business partner with the client organization's internal or external clients for workforce planning HR Business strategies as well to drive key business results
- Legal representative of the company with the Costa Rican government, including CINDE, PROCOMER, AED, and The Labor Ministry
- A disciplinary matrix was created for the Costa Rica Site
- Manages and executes Employee Relations matters, including investigating issues and providing coaching to employees and managers
- Provides field managers and supervisors with interpretation and guidance regarding HR policies, legal, and compliance matters to ensure fair and consistent application
- Review and assist managers in drafting corrective plans, performance improvement, and termination documentation requests
- Actively works with ethics and compliance Corporate Programs, as well as Legal
- Responsible for leading a team and implementing Corporative Initiatives, engagement, wellness, outreach programs with Global HR teams
- Recently implemented the ISO 14 001 & ISO 45 001 Certification process for the HR Costa Rica Site
- Implemented Time and labor projects with Legal, Finance, and Payroll for the country
- Implemented a four-by-eleven new work schedule
- Create and implement the Disciplinary Matrix Project for the Costa Rica Site
- Human Resources Manager Costa Rica/Legal Representative, 09/2019 – 06/2022
Senior Human Resources Generalist
Citi Business Services – Share Services
09.2017 - 06.2019
- Responsible for leading the HR process with assigned business leaders (talent management, compensation, performance management)
- Collaborate with assigned business leaders/managers to deliver day-to-day support for HR matters, including delivery and implementation across the employee lifecycle
- Coach and develop managers to build manager capability skills in the organization BPO and IT
- Provides consultation, guidance, and coaching to managers on handling relation matters and conflict resolution
- Delivering and documenting performance feedback
- Supporting business leaders in restructuring efforts
- Prepared and conducted ongoing training for the organization on key issues and trends
- Manages and executes Employee Relations matters, including investigating issues and coaching employees and managers
HR Payroll Auditor
Intel Costa Rica
02.2016 - 08.2017
- Responsible for auditing and controlling the Payroll Process using analytical skills and data gathering
- Provides coaching, influencing, and dispute resolution strategies to managers and other customers regarding company, payroll, and benefits policies
- Processing of payroll for several locations in Latin America, taxes, adjustments, terminations, deductions, and leaves
- Standardized payroll process coordination with vendors in separate locations such as Colombia, Ecuador, México, Costa Rica, Venezuela
- Performance Management Strategies to create and lead systematic fixes to avoid repeated events in the future
HR Generalist
Hewlett-Packard Enterprise
01.2014 - 01.2016
- Generalist for around 6208 Costa Rica employees
- Accountable to preventive and corrective disciplinary wage level, workplace harassment, sexual harassment, performance problems
- Accountable for the regional program of Work Force Reduction application for Costa Rica
- Accountable for reviewing and authorizing the Human Resources budget of Costa Rica
- Accountable for planning, implementation, and design of a strategic plan to develop commitment within the company
- Interdisciplinary work with different business partners at the regional level
- Accountable for the regional Values Program of the company
- Accountable for the local programs of Wellness in Costa Rica
- Accountable for programs due to Internal Promotions requisitions
- Coordinate with the HR team for all the separation processes in HP
HR Associate
Hewlett-Packard Costa Rica
07.2010 - 01.2014
- Serve as a human resources subject matter expert for a Canadian Company
- Roles included and not limited to: Coordinate the employee leave of absence, vacations, address, personal changes, job changes, terminations, hires, and contract renewals for four thousand employees
- Create reports for the company
- An insurance company that is also used for Governmental purposes
- Create and maintain all necessary documentation for the end-to-end employee process
- Conduct training to peers and new hires regarding the leave-of-absence process
- Update the team's quality tracking tools
- Creation of letters for employees in English
- SAP knowledge Client call
USPS Quality Agent Support
HP
06.2008 - 07.2010
- Monitor and coordinate the engineer's activities to ensure the correct process follow-up
- Coordinate team meetings with the case specialist
- Resolution of client's conflicts
- Create reports for the account managers
- Distribute and coordinate the work objectives within the team members
- Coordinate delivery planning parts from HP and customers
- Evaluate the level of services provided to customers
Onsite/Mission Critical Coordination Agent
HP
04.2006 - 06.2008
- Organize and coordinate activities with the engineers
- Participate in meetings, events, committees, and work groups that study aspects of all areas
- Resolution of conflicts between the business and clients
Education
MBA - Business Administration with an emphasis on Human Resources
Latina University
Bachelor - Business Administration
Institute Technologic of Costa Rica
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Time management
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Decision-making
- Problem resolution
LANGUAGES
Certification
New Horizons Certifications - 2003-2004
Microsoft Office, including Access and Project.
• Professional Certified in Microsoft CRM 1.2.
• Project management fundamentals completed.
• Manager Capability Trainer.
• Lean Foundation completed.
• SAP, Success Factors, and Workday Knowledge
• Green Belt Certification 2020
• ISO 45001. Occupational Health & Safety Management System Certification
• ISO 14001:2015 Environmental Management System Certification
ADDITIONAL WORK HISTORY
- Soluciones Modulares de Centroamerica Marketing Manager, 03/2004 to 07/2005
- Exactus de Costa Rica Customer Services Manager, 04/2004 to 06/2004
- Verizon Sales Executive, 08/2002 to 12/2004
- Verizon Information Services Costa Rica Assistant of Internal Audit, SOL 5´S Program Certified
ADDITIONAL INFORMATION
- New Horizons Certifications - 2003-2004
- Microsoft Office, including Access and Project.
- Professional Certified in Microsoft CRM 1.2.
- Project management fundamentals completed.
- Manager Capability Trainer.
- Lean Foundation completed.
- SAP, Success Factors, and Workday Knowledge
- Green Belt Certification 2020
- ISO 45001. Occupational Health & Safety Management System Certification
- ISO 14001:2015 Environmental Management System Certification
Timeline
Sr. Global HRBP
Hewlett-Packard Enterprise
02.2024 - Current
Global Operations HRBP
Hewlett-Packard Enterprise
06.2022 - 02.2024
Human Resources Manager
Cognizant Technology Solutions Costa Rica
09.2019 - 03.2021
Senior Human Resources Generalist
Citi Business Services – Share Services
09.2017 - 06.2019
HR Payroll Auditor
Intel Costa Rica
02.2016 - 08.2017
HR Generalist
Hewlett-Packard Enterprise
01.2014 - 01.2016
HR Associate
Hewlett-Packard Costa Rica
07.2010 - 01.2014
USPS Quality Agent Support
HP
06.2008 - 07.2010
Onsite/Mission Critical Coordination Agent
HP
04.2006 - 06.2008
MBA - Business Administration with an emphasis on Human Resources
Latina University
Bachelor - Business Administration
Institute Technologic of Costa Rica
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