CATHY YOUNG
Fort Lauderdale
Summary
ADMINISTRATIVE MEDICAL RECORDS SPECIALIST Highly organized, knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn Spanish to enhance support of Diverse populations. Performance-Driven Professional possessing over 10 years of career experience in management, human resources, and staff development in various settings. Proven Team Builder with extensive experience recruiting and hiring teams, Developing Talent and Performed effective training programs. Known by Co-workers/Supervisors to have capable leadership abilities to thrive in goal-focused projects and multi-tasking assignments. Client-focused Employment Specialist with 5 years of experience working with clients from diverse career backgrounds to support comprehensive career and job searches. Tenacious advocate, supporting job seekers through rigorous job search processes. Detailed resume and job application specialist, helping clients generate targeted documents with strategic composition. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Employment Specialist/Payroll
AARP FOUNDATION, SCSEP PROGRAM
06.2020 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Organized comprehensive workshops on resume writing, interview techniques, and workplace etiquette to prepare clients for the job market.
- Conducted labor market research to identify high-demand industries, providing valuable insights for clients'' career development strategies.
- Assisted clients in accessing additional resources such as training programs, educational courses, or financial assistance when needed.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Maintained up-to-date knowledge of local labor market trends and changing industry requirements through continuous professional development activities
- Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Recognized client employment barriers and devised strategies to resolve.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Conducted performance reviews and provided feedback to managers on employee performance
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Coordinated onsite employer recruitment events that connected qualified candidates directly with hiring managers in target industries.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
Trauma Registrar/ Trauma Services Unit
BROWARD HEALTH MEDICAL CENTER
04.2017 - 06.2020
- TQIP Training, AIS Coding, Ordering Autopsy Reports, PCS Coding, and ICD-10 Coding, Attended Trauma Alerts and Trauma Grand Rounds, Began Trauma Registry Training
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Upheld HIPAA regulations and standards for protecting patient information.
- Conducted regular audits to assess the accuracy of trauma registry entries, identifying areas for improvement and implementing corrective actions as needed.
- Participated in ongoing professional development opportunities related to trauma registries, ensuring up-to-date knowledge on industry standards and best practices.
- Improved patient outcomes by accurately collecting and analyzing trauma data for quality improvement initiatives.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Served as a reliable resource on national and state trauma registry requirements, keeping team members informed about changes in regulations or reporting guidelines.
- Maximized use of available resources through effective prioritization and time management skills during high-pressure situations.
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Maintained current and accurate data medical records for over 3,000+ patients
Customer Support Representative
WORKFORCE ONE
12.2009 - 08.2016
- Played key role as Case Manager, for providing clients with company resources and services
- Performed Resume Critique, and Correspondence both via letter, or e-mail
- Instrumental in follow-up with clients in effort to expedite overall desired result of transitioning back into workforce
- Re-Employment Team Lead, responsible for overseeing compilation and distribution of 'Soon to Exit Report', to contact 2000+ clients within 85-88-day deadline, every 15 days
- Established Team size of 5+ individuals
- Interacted and communicated easily with department personnel and public
- Prepared mailings of information and documentation.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Boosted customer retention rates by building strong rapport and delivering exceptional service.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Contributed ideas for process improvements at team meetings, leading to enhanced departmental performance overall.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Executive Customer Retention Specialist
Great HealthWorks
08.2015 - 05.2016
- Played key role as Customer Retention Specialist, providing clients with company resources and services
- Instrumental in follow-up with customers to see how the product has helped or whether or not to take more or less was needed, if feeling sick at the stomach, or if developed a rash, or other symptoms as results of taking required amounts of medication
- Educated customer on the products to ensure customers comfortability.
- Analyzed client usage patterns to identify potential churn risks and implement proactive measures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
Education
B.S Business Management -
UNIVERSITY OF PHOENIX
Cypress Creek, FloridaMaster's Degree Healthcare Management -
Southern New Hampshire University
Manchester, New Hampshire05.2017
Associate of Science Health Information Technology Management -
BROWARD COLLEGE
Coral Springs, Florida01.2014
Phlebotomy Technician Program and Certificate -
CENTER FOR CAREER TRAINING
Fort Lauderdale, Florida03.2011
Executive Certificate in Project Management -
FLORIDA ATLANTIC UNIVERSITY
Boca Raton, Florida04.2010
Skills
- Microsoft Office
- Recruitment/ Supervision
- EHR/EMR Systems
- Team Management
- Leadership
- Payroll/Accounts Payable/ Receivable
- Presentation skills
- Progress Reports
- Medical Records Management/ Medical Terminology
- Project Management/Customer Relations
- Creating Training Manuals
- 3M Software Expert
- Problem Resolutions
- Phlebotomy
- ICD-10 Coding, PCS Coding, CPT Coding, HCPCS Coding
- Tax Preparation/Database Management
Certification
NOTARY SERVICES, 04/01/20, Governor Ron Desantis, State of Florida
Accomplishments
- Supervised team of 25-30 staff members, Workforce One/Career Source of Broward
- Managed staff of 55+Loan Officers/Telemarketers and provided leadership to meet company goals, FBC
- Managed both Accounts Payable/Accounts Receivable on Executive Level, First Performance
- Registered and Enrolled Students 75+ per semester, Registrar/Admissions Advisor/Administrator, AIU
- Performed Patient Care at Bedside with patient confidentiality, Broward Health Medical Center
Affiliations
- American Health Information Management Association
- Honor Society, Washington DC
- Project Management Institute
- Toastmasters
Additional Information
Honor Society, Washington, DC, 4.0 +, SNHU ACADEMIC MERIT AWARDS, 2021-Present
Timeline
Administrative Assistant/Employment Specialist/Payroll
AARP FOUNDATION, SCSEP PROGRAM
06.2020 - Current
Trauma Registrar/ Trauma Services Unit
BROWARD HEALTH MEDICAL CENTER
04.2017 - 06.2020
Executive Customer Retention Specialist
Great HealthWorks
08.2015 - 05.2016
Customer Support Representative
WORKFORCE ONE
12.2009 - 08.2016
B.S Business Management -
UNIVERSITY OF PHOENIX
Master's Degree Healthcare Management -
Southern New Hampshire University
Associate of Science Health Information Technology Management -
BROWARD COLLEGE
Phlebotomy Technician Program and Certificate -
CENTER FOR CAREER TRAINING
Executive Certificate in Project Management -
FLORIDA ATLANTIC UNIVERSITY
NOTARY SERVICES, 04/01/20, Governor Ron Desantis, State of Florida
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