Cecilia Alvarez Castrillo
Record To Report CRM Analyst
Atenas,A
Summary
Results-driven Senior Cash Application Analyst with over 15 years of expertise in optimizing end-to-end cash management, ensuring financial transaction accuracy, and driving process improvements. Proven track record in resolving complex billing disputes, executing meticulous bank reconciliations, and leading successful system implementations underscores a commitment to excellence. Collaborative and analytical, dedicated to leveraging strong leadership skills to streamline financial operations and enhance organizational efficiency. Passionate about fostering a culture of continuous improvement and delivering impactful financial solutions.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Record to Report CRM Analyst
Roche Services & Solutions Americas
01.2024 - Current
- Direct the end-to-end cash application process for Major Accounts in North America to ensure accurate payment allocation and timely transaction recording.
- Resolve complex billing disputes and tax issues through strategic coordination with the Tax Department.
- Execute meticulous credit card reconciliations and oversee the manual billing process for active contracts.
- Spearhead the data cleansing initiative for the AR - USA portfolio to facilitate a seamless system migration.
- Guarantee data accuracy, consistency, and completeness to ensure a smooth transition to new platforms.
- Partner with cross-functional teams to proactively identify and resolve operational roadblocks.
- Drive continuous improvement initiatives by identifying automation opportunities and implementing process optimizations.
- Serve as the designated Subject Matter Expert (SME) for the SAP S/4HANA implementation across the USA Diagnostics Area.
Cash Application Senior Analyst
Cargill Business Services
08.2017 - 12.2023
- Owned the cash application process for key enterprise accounts, including Pepsi, Coca-Cola, and Nestle, guaranteeing strict accuracy and timeliness for all transactions.
- Investigated payment discrepancies by analyzing root causes with cross-functional teams to implement effective preventive measures.
- Mentored and guided junior team members to foster professional development and ensure consistent team performance and quality.
- Acted as the primary point of contact for internal stakeholders and external customers to resolve payment issues and deliver timely updates.
- Provided critical insights and expertise during the implementation of new cash application systems to streamline operations and enhance team efficiency.
AR Financial Analyst
WNS BPO SERVICES Costa Rica
08.2013 - 08.2017
- Managed the broker reconciliation process to maintain the integrity and accuracy of the billing system.
- Executed precise billing, collection, and reporting activities within strict organizational deadlines.
- Monitored customer accounts systematically identify and mitigate non-payments, delays, and financial irregularities.
- Researched and resolved complex payment discrepancies and successfully addressed internal and external customer inquiries.
Contract Administrator
Oracle Costa Rica
05.2011 - 10.2012
- Administered and negotiated standard license contracts, operating as a vital liaison between Credit, License, Tax, and Business practices departments.
- Supported internal and external customers with critical contract-related issues, invoicing, and credit holds.
Financial Services Associate
Emerson Process Management
06.2010 - 02.2012
- Facilitated the seamless department migration from the USA to Costa Rica by acting as the primary liaison between internal customers and the new team.
- Processed lockbox, ACH, and wire deposits to accurately apply payments to designated customer accounts.
- Researched unidentified payments and prepared accurate journal entries for daily cash receipts.
Revenue Resource Coordinator
Hewlett-Packard Costa Rica
08.2006 - 05.2010
- Coordinated schedules and resources effectively for technical teams across Canada and the Pacific North Area of the USA.
- Managed the billing process for time and material installation services, conducting robust follow-ups on install cases to significantly reduce financial exposure.
Education
Bachelor's Degree - Public Relations
UACA, Colegio Leonardo Da Vinci
01-1993
Skills
Financial Analysis: Cash Application, Accounts Receivable, Bank & Credit Card Reconciliations, Credit Risk Analysis
Process Management: Process Improvement & Optimization, System Implementation, Discrepancy Resolution, Cross-functional Collaboration
ERP Systems: SAP S/4HANA, SAP, Oracle, JD Edwards, NetSuite
Stakeholder Management: Client Relationship Management, Internal & External Communication, Mentoring & Training
Technical Skills: Microsoft Office Suite (Advanced)
Account reconciliation
Customer relationship management
Cash flow management
Data collection & research
Analytical research
Stakeholder communication
Timeline
Record to Report CRM Analyst
Roche Services & Solutions Americas
01.2024 - Current
Cash Application Senior Analyst
Cargill Business Services
08.2017 - 12.2023
AR Financial Analyst
WNS BPO SERVICES Costa Rica
08.2013 - 08.2017
Contract Administrator
Oracle Costa Rica
05.2011 - 10.2012
Financial Services Associate
Emerson Process Management
06.2010 - 02.2012
Revenue Resource Coordinator
Hewlett-Packard Costa Rica
08.2006 - 05.2010
Bachelor's Degree - Public Relations
UACA, Colegio Leonardo Da Vinci