Celeste Alvarez Vargas
Summary
Based on my experience I am a dedicated worker with over 2 years of experience in customer care and administrative support tasks. I own excellent teamwork skills and a true commitment to excellence in the workplace. I am willing to learn and adapt fast.
Overview
7
7
years of professional experience
Work History
Junior Project Manager(Internship)
IBM
09.2016 - 03.2017
- Weekly meetings attendance with stakeholders.
- Minute taker and documentation of all relevant information discussed.
- Proven ability to update SOPs and processes align to keep an outstanding performance and quality for our daily job.
Customer Care Specialist
United Collection Bureau
01.2021 - 10.2021
- Took ownership of patients issues to follow problems through to resolution.
- Verified accuracy of patients account information and updated when necessary.(billing and personal information)
- Determine the patient's insurance status and extent of insurance benefits, ensuring an efficient billing process for medical providers.
Oral Care Specialist
Smile Direct Club
05.2022 - 04.2023
- Enhance of customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in the very first contact.(FCR)
- Manage live interactions(phone calls,emails and chats) while answering questions regarding treatment plans, tracking of missing orders, video call to customers in order to provide support when a specific device or product could show any inconvenience or the customer struggled to use it properly.
Education
High School Diploma -
Jesus Ocana Rojas
Alajuela12.2016
Administrative Assistant Technical Degree - Administrative Assistant
Jesus Ocana Rojas
Alajuela12.2016
Portuguese Course - Portuguese(currently Coursing)
PAI CR
San Jose09.2023
Skills
- Analytical thinking
- Attention to details
- Willing to learn and adapt fast
Timeline
Oral Care Specialist
Smile Direct Club
05.2022 - 04.2023
Customer Care Specialist
United Collection Bureau
01.2021 - 10.2021
Junior Project Manager(Internship)
IBM
09.2016 - 03.2017
High School Diploma -
Jesus Ocana Rojas
Administrative Assistant Technical Degree - Administrative Assistant
Jesus Ocana Rojas
Portuguese Course - Portuguese(currently Coursing)
PAI CR
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