Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Celeste Ulloa

Management Assistant
Alajuela

Summary

Highly analytical and proactive professional who leverages data to develop action plans and coaching strategies for performance improvement. Collaborative and self-managed, proven to drive initiatives and enhance efficiency, customer satisfaction, and organizational goals through insightful analysis.

Overview

5
5
years of professional experience
4045
4045
years of post-secondary education
3
3
Languages

Work History

Quality Analyst

Teleperformance Costa Rica (Supporting Youtube)
05.2023 - 12.2024
  • Team Leadership & Development: Evaluated individual skills, strategically assigned roles, and led team development through tailored plans and training.
  • Quality Management: Spearheaded root cause analyses, implemented corrective action plans, and proactively managed KPIs to drive quality improvements.
  • Analytical & Strategic Actions: Analyzed quality/performance data, including CRM data, providing actionable insights for operational decisions, strategic sales approaches, and enhanced agent performance.
  • Cross-Functional Plans: Partnered with operations and stakeholders to define quality specifications for new products, deliver cross-departmental training on quality standards, and enhance Partner Satisfaction (PSAT).
  • Quality Enhancement: Led initiatives to significantly reduce defects and improve overall quality.

Sales Representative

Teleperformance
03.2022 - 05.2023
  • Lead Generation & Client Acquisition: Proactively generated leads, and cultivated strong client relationships through exceptional service.
  • Sales Strategy & Revenue Growth: Developed and implemented sales strategies and achieve revenue targets.
  • Team Onboarding: Trained and mentored new sales representatives.

Executive Director's Assistant

Copey Learning Center
06.2020 - 03.2022
  • Executive & Project Support: Supported the E.D with research, analysis, and project management.
  • Community & Volunteer Engagement: Developed strategies to engage stakeholders and coordinated volunteers.
  • Event Planning & Development: Organized meetings, conferences; contributed to development initiatives (e.g., "Premios Verdes").
  • Administrative Oversight: Oversaw accounting processes, managed vendor relations, and prepared reports/summaries.

Independent Study Teacher

N/A
01.2021 - 02.2022
  • Self-Directed Learning Design
  • Student Support & Development

English Teacher

Copey Learning Center
06.2020 - 11.2020
  • Curriculum Development & Self-Management
  • Interpersonal Skills & Engagement

Education

Student of Publicity

Fidelitas
San Jose
09.2023 - Current

Community Manager

Coursera
08.2020 - 08.2020

High School Diploma -

Liceo Copey
San Jose
02.2014 - 12.2018

English Program B2+

Copey Learning Center

Innovation in Business And Development

Cenecoop

Skills

  • Process Optimization and Action Plans

  • Resourcefulness and Proactivity

  • Self-Management

  • Data Analysis

  • Problem-Solving

  • Analytical Skills

  • Communication (written and verbal)

  • Project management and CRM

  • SOP development

  • Process Optimization and Action Plans

Software

Google Workspace

Virtual Communication Tools

Microsoft Suite

Canva

Timeline

Student of Publicity

Fidelitas
09.2023 - Current

Quality Analyst

Teleperformance Costa Rica (Supporting Youtube)
05.2023 - 12.2024

Sales Representative

Teleperformance
03.2022 - 05.2023

Independent Study Teacher

N/A
01.2021 - 02.2022

Community Manager

Coursera
08.2020 - 08.2020

Executive Director's Assistant

Copey Learning Center
06.2020 - 03.2022

English Teacher

Copey Learning Center
06.2020 - 11.2020

High School Diploma -

Liceo Copey
02.2014 - 12.2018

English Program B2+

Copey Learning Center

Innovation in Business And Development

Cenecoop

Similar Profiles

CREATE PROFILE
Celeste Ulloa Management Assistant