Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cenia Chaves Torres

Tres Ríos

Summary

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project, with a strong people and customer oriented perspective.

Overview

8
8
years of professional experience

Work History

Business Projects Lead (upcoming Notified Layoff)

Microsoft Via Tech Mahindra
04.2024 - Current
  • Enhanced project efficiency by streamlining communication channels and implementing time-saving tools.
  • Optimized resource allocation to maximize project results while reducing costs.
  • Increased team productivity with regular progress meetings, detailed reports, and clear goal setting.
  • Implemented data-driven strategies to improve overall business performance and achieve targets.
  • Establish effective communication channels with internal and external stakeholders, providing regular updates on project progress, timelines, and any potential deviations.
  • Generate regular reports on project status, issues, and resolutions, while maintaining thorough documentation for future references and audits.
  • Follow up escalations through a root cause analysis using Azure DevOps as a main tool.
  • Led cross-functional teams for successful project completion within budget and on schedule.
  • Coordinated training programs to develop employee skills relevant to current industry trends and standards.

Account & Project Manager (1 Year Contract)

Genpact
05.2023 - 04.2024
  • Management of 5-7 vendors (10 associates); meetings, daily reports, coaching, and daily/weekly calibrations.
  • Managing a massive project in charge of hiring +500 vacancies in Costa Rica, for brand-new companies in the location.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost effective procurement of resources needed for each project's success.
  • Managing budget for salaries and conducting negotiations with client.
  • Create required project documents; project plans, progress reports, change requests, corrective action documents, and any supporting documents for the organization and its clients.
  • Negotiate necessary changes for possible risks to the scope of work and time with the client, key subcontractors, and project team.
  • Established effective communication among team members for enhanced collaboration and successful project completion (high level stakeholders, clients, etc).

IT Project Coordinator (Layoff)

Blackbaud
02.2022 - 02.2023
  • Acting as a seller for candidates and internal stakeholders, to understand what a SaaS non-profit company does and keeps them warm for the company.
  • In charge of the D&I project, to increase this population in the number of hires per quarter.
  • Closing hard-to-fill roles through different action plans for Cloud, Reliability, and Full Stack Engineers, have a stronger knowledge of the IT background.
  • Capturing applicant flow accurately and consistently leveraging the applicant tracking system (Workday & Phenom).
  • Generate, analyze, and communicate standard recruiting reports.
  • Established strong relationships with key stakeholders, fostering trust and
    collaboration throughout each project lifecycle stage.
  • Liaised effectively between technical teams and business users to ensure seamless integration of systems.

Project Coordinator for Recruiting

Cargill
04.2021 - 02.2022
  • Managing the Women In Operations (WIO) project, focused on women's talent attraction to fill current and future business needs for Recruiting Department.
  • Pioneer of this project in the company, been in charge of implementing it and educating stakeholders about the importance and direct impact on the company's numbers.
  • Coordination of all processes and phases of the project management lifecycle.
  • Created and distributed weekly project status reports to internal clients.
  • Manage networking, through the Scrum methodology that impact directly the talent acquisition positive performance.
  • Facilitated frequent progress reports and presentations to inform management about ongoing activities within their respective domains.

Project Coordinator & Sr. Sourcer

Mondelez International
05.2019 - 04.2021
  • In charge of the D&I project, to increase this population in the number of hires per quarter.
  • Created partnerships and alliances with high schools and universities from US to generate networking and increase the new talent in the company.
  • Learned to manage budget for advertisement, understanding priorities and best channel options, backed by historical data.
  • Implementing proactive marketing strategies that facilitate building diverse talent pipelines for both the US and International markets across various technical roles.
  • Built and maintained internal partnerships with sales managers to understand the hiring needs to ensure staffing goals.

Advanced Technician Supervisor

Amazon
08.2018 - 05.2019
  • Coaching, shadowing, mentoring, and training new team members (10-15 associates).
  • Delivered high-quality training presentations to team members, sharing insights on industry best practices and advanced troubleshooting techniques to strengthen collective expertise.
  • Mentored junior technicians in advanced diagnostic techniques, fostering professional growth within the team.
  • Coached and guided associates who were insecure about taking calls, generating confidence through a solid knowledge transfer.
  • Maintained quality assurance and customer satisfaction objectives.
  • Generated weekly reports about team performance.
  • Assistance with technical escalations and peer-to-peer contacts as a leadership team member.
  • Take crucial decisions regarding customer escalations.

HR Assistant (Internship)

Culture Ministry
02.2017 - 12.2017
  • Maintains accurate and up-to-date human resource files, records, and documentation.
  • Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
  • Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
  • Supported payroll processing by accurately tracking time and attendance records, and reporting discrepancies to management as needed.
  • Performs periodic audits of HR files and records to ensure all required documents are collected and filed appropriately.
  • Assistant to the Administrative Director

Education

Masters in Business Administration - Project Management (ongoing)

Universidad Fidélitas
11.2025

Bachelor's degree in Business Administration -

Universidad Nacional De Costa Rica
11.2023

High School Diploma -

Nuestra Señora High School
12.2011

CertiProf
12.2023

Skills

  • Vendor Management
  • People Management
  • Customer Relationship Management
  • Decision-Making
  • Adaptability and Flexibility
  • Process Improvement
  • Relationship Building
  • Budget management
  • Recruiting & Training
  • Scrum Foundation Professional
  • Project Management
  • JIRA, Azure DevOps, Slack
  • Power BI (dashboards)
  • SharePoint
  • Microsoft Office Package
  • Workday, Taleo, Avature, Success Factors

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Business Projects Lead (upcoming Notified Layoff)

Microsoft Via Tech Mahindra
04.2024 - Current

Account & Project Manager (1 Year Contract)

Genpact
05.2023 - 04.2024

IT Project Coordinator (Layoff)

Blackbaud
02.2022 - 02.2023

Project Coordinator for Recruiting

Cargill
04.2021 - 02.2022

Project Coordinator & Sr. Sourcer

Mondelez International
05.2019 - 04.2021

Advanced Technician Supervisor

Amazon
08.2018 - 05.2019

HR Assistant (Internship)

Culture Ministry
02.2017 - 12.2017

Masters in Business Administration - Project Management (ongoing)

Universidad Fidélitas

Bachelor's degree in Business Administration -

Universidad Nacional De Costa Rica

High School Diploma -

Nuestra Señora High School

CertiProf

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Cenia Chaves Torres