Cenia Chaves Torres
Tres Ríos
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project, with a strong people and customer oriented perspective.
Overview
8
8
years of professional experience
Work History
Business Projects Lead (upcoming Notified Layoff)
Microsoft Via Tech Mahindra
2024.04 - Current
- Enhanced project efficiency by streamlining communication channels and implementing time-saving tools.
- Optimized resource allocation to maximize project results while reducing costs.
- Increased team productivity with regular progress meetings, detailed reports, and clear goal setting.
- Implemented data-driven strategies to improve overall business performance and achieve targets.
- Establish effective communication channels with internal and external stakeholders, providing regular updates on project progress, timelines, and any potential deviations.
- Generate regular reports on project status, issues, and resolutions, while maintaining thorough documentation for future references and audits.
- Follow up escalations through a root cause analysis using Azure DevOps as a main tool.
- Led cross-functional teams for successful project completion within budget and on schedule.
- Coordinated training programs to develop employee skills relevant to current industry trends and standards.
Account & Project Manager (1 Year Contract)
Genpact
2023.05 - 2024.04
- Management of 5-7 vendors (10 associates); meetings, daily reports, coaching, and daily/weekly calibrations.
- Managing a massive project in charge of hiring +500 vacancies in Costa Rica, for brand-new companies in the location.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost effective procurement of resources needed for each project's success.
- Managing budget for salaries and conducting negotiations with client.
- Create required project documents; project plans, progress reports, change requests, corrective action documents, and any supporting documents for the organization and its clients.
- Negotiate necessary changes for possible risks to the scope of work and time with the client, key subcontractors, and project team.
- Established effective communication among team members for enhanced collaboration and successful project completion (high level stakeholders, clients, etc).
IT Project Coordinator (Layoff)
Blackbaud
2022.02 - 2023.02
- Acting as a seller for candidates and internal stakeholders, to understand what a SaaS non-profit company does and keeps them warm for the company.
- In charge of the D&I project, to increase this population in the number of hires per quarter.
- Closing hard-to-fill roles through different action plans for Cloud, Reliability, and Full Stack Engineers, have a stronger knowledge of the IT background.
- Capturing applicant flow accurately and consistently leveraging the applicant tracking system (Workday & Phenom).
- Generate, analyze, and communicate standard recruiting reports.
- Established strong relationships with key stakeholders, fostering trust and
collaboration throughout each project lifecycle stage. - Liaised effectively between technical teams and business users to ensure seamless integration of systems.
Project Coordinator for Recruiting
Cargill
2021.04 - 2022.02
- Managing the Women In Operations (WIO) project, focused on women's talent attraction to fill current and future business needs for Recruiting Department.
- Pioneer of this project in the company, been in charge of implementing it and educating stakeholders about the importance and direct impact on the company's numbers.
- Coordination of all processes and phases of the project management lifecycle.
- Created and distributed weekly project status reports to internal clients.
- Manage networking, through the Scrum methodology that impact directly the talent acquisition positive performance.
- Facilitated frequent progress reports and presentations to inform management about ongoing activities within their respective domains.
Project Coordinator & Sr. Sourcer
Mondelez International
2019.05 - 2021.04
- In charge of the D&I project, to increase this population in the number of hires per quarter.
- Created partnerships and alliances with high schools and universities from US to generate networking and increase the new talent in the company.
- Learned to manage budget for advertisement, understanding priorities and best channel options, backed by historical data.
- Implementing proactive marketing strategies that facilitate building diverse talent pipelines for both the US and International markets across various technical roles.
- Built and maintained internal partnerships with sales managers to understand the hiring needs to ensure staffing goals.
Advanced Technician Supervisor
Amazon
2018.08 - 2019.05
- Coaching, shadowing, mentoring, and training new team members (10-15 associates).
- Delivered high-quality training presentations to team members, sharing insights on industry best practices and advanced troubleshooting techniques to strengthen collective expertise.
- Mentored junior technicians in advanced diagnostic techniques, fostering professional growth within the team.
- Coached and guided associates who were insecure about taking calls, generating confidence through a solid knowledge transfer.
- Maintained quality assurance and customer satisfaction objectives.
- Generated weekly reports about team performance.
- Assistance with technical escalations and peer-to-peer contacts as a leadership team member.
- Take crucial decisions regarding customer escalations.
HR Assistant (Internship)
Culture Ministry
2017.02 - 2017.12
- Maintains accurate and up-to-date human resource files, records, and documentation.
- Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
- Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
- Supported payroll processing by accurately tracking time and attendance records, and reporting discrepancies to management as needed.
- Performs periodic audits of HR files and records to ensure all required documents are collected and filed appropriately.
- Assistant to the Administrative Director
Education
Masters in Business Administration - Project Management (ongoing)
Universidad Fidélitas
11.2025
Bachelor's degree in Business Administration -
Universidad Nacional De Costa Rica
11.2023
High School Diploma -
Nuestra Señora High School
12.2011
CertiProf
12.2023
Skills
- Vendor Management
- People Management
- Customer Relationship Management
- Decision-Making
- Adaptability and Flexibility
- Process Improvement
- Relationship Building
- Budget management
- Recruiting & Training
- Scrum Foundation Professional
- Project Management
- JIRA, Azure DevOps, Slack
- Power BI (dashboards)
- SharePoint
- Microsoft Office Package
- Workday, Taleo, Avature, Success Factors
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Business Projects Lead (upcoming Notified Layoff)
Microsoft Via Tech Mahindra
2024.04 - Current
Account & Project Manager (1 Year Contract)
Genpact
2023.05 - 2024.04
IT Project Coordinator (Layoff)
Blackbaud
2022.02 - 2023.02
Project Coordinator for Recruiting
Cargill
2021.04 - 2022.02
Project Coordinator & Sr. Sourcer
Mondelez International
2019.05 - 2021.04
Advanced Technician Supervisor
Amazon
2018.08 - 2019.05
HR Assistant (Internship)
Culture Ministry
2017.02 - 2017.12
Masters in Business Administration - Project Management (ongoing)
Universidad Fidélitas
Bachelor's degree in Business Administration -
Universidad Nacional De Costa Rica
High School Diploma -
Nuestra Señora High School
CertiProf
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