César Morales
Senior Network Engineer
Alajuela
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Senior SD-WAN Engineer
VMware - SD-WAN (Velocloud/SASE)
1 2019
- Work closely with other support engineers, sales engineers, and customers to understand customer network configurations and problems that they may be facing or simply answering technical inquiries about VMware SASE products
- Use your expert knowledge of Linux, APIs and MYSQL to establish root cause of customer issues
- Utilize communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue, and Customer management
- Work independently utilizing your skillset and knowledge to resolve complex queries while providing world-class support to our customers
- Troubleshoot, research, and resolve issues, using labs, logs bundles, and knowledge base, peer-to-peer collaboration, and other tools you will learn in this role
- Leverage the Cloud skillset to create knowledge articles for global circulation and use, based on the issues you have resolved
- Work in an environment of trust, ongoing development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers, and supported by a leadership team involved in and committed to your success
- Provide high quality Live Answer technical support
- Drive customer satisfaction by expediting the resolution of all service issues by conducting log analysis, reproduction work and engaging external and internal resources as required
- Proactively escalate customer issues and work with Sales, CPD, PM to assign appropriate priority.
Level 2 Engineer
Convergys - Juniper TAC
01.2015 - 01.2019
- Detailed technical experience in the installation and operation of IP routers
- This including hands-on operation of management tools and network analyzers
- TCP/IP and MPLS fundamentals
- Juniper Hardware: MX, M, T, ACX, E, PTX series devices
- Expert level on Junos CLI knowledge
- IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, GRE tnnels, Routing Policies and Firewall Filters)
- Routing protocol operation, migration, and scaling mechanisms
- Routing policies at BGP peering points
- VPNs and the associated tunneling technologies (MPLS, L3VPN, VPLS, L2circuits, BGP L2VPNs)
- Troubleshooting the network's design and architecture issues
- Analyzing network and device configurations
- Providing network design leadership; assisting in identifying and building solutions
- Testing product features and functionality
- Applying extensive industry experience to optimize network performance and proactively analyze potential enhancements
- Evaluating technical specifications for interoperability
- Providing troubleshooting on equipment and network problems
- Raising equipment Return Material Authorizations (RMA's) and to tracking these through to problem resolution
- Testing patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate
- High Availability features: VRRP, BFD, Link-Aggregation, etc
- Class of Service knowledge: classifiers, scheduling, rewrite markers, traffic shaapers, etc
- L2 features: VLANs, Inter-vlan routing, etc.
Network Technician - Cisco
Hewlett Packard
01.2013 - 01.2015
- As an L1 technician, I monitored Network Devices, and verified their connectivity
- I was in charge of identifying protocol-related issues (BGP, EIGRP, OSPF)
- Besides that, I was in charge of verifying configuration implementations, and applying them, on Cisco devices
- As an L2 engineer, I oversaw resolving technical cases, related to protocol (OSPF, EIGRP, and BGP) issues, hardware issues, and high CPU issues
- I gained experience interacting with ISPs, and Service Managers.
Hewlett Packard
01.2012 - 01.2013
- I worked troubleshooting issues related to computer software (Outlook, Lotus Notes, and Windows 7 features mainly) and hardware as well.
Customer Service Representative
Sykes
11.2010 - 03.2011
- I worked as a call center agent, taking calls related to payments, billing, and troubleshooting for AT&T phone devices.
Education
High School Education -
English Course Certificate - undefined
Centro Cultural de Idiomas
English Teaching bachelor's degree - undefined
UCR
CCNA modules - undefined
UNA/UTN
Linux Course: Módulo 1, Administración de Seguridad y Redes con el Sistema Operativo GNU/LINUX - undefined
Greencore Solutions
Currently studying full-stack development on Javascript - undefined
Devlive
Skills
Technical reporting
Root Cause Analysis
System Troubleshooting
Engineering Documentation
Problem-solving abilities
Team Collaboration
Problem Resolution
Multitasking
Organizational Skills
Itcertifications
- Cisco Certified Network Associate (CCNA), 2014
- Juniper Networks Certified Associate (JNCIA), 2015
- Juniper Networks Certified Internet Specialist (JNCIS), 2015
- Juniper Networks Certified Professional (JNCIP) (Re-certifying), 2017
- VMware SD-WAN Foundations Skills, 2019
- VMware SD-WAN troubleshoot, 2021
Personal Information
- ID Number: 1-1440-0462
- Age: 33
- Date of Birth: 09/16/90
- Nationality: Costa Rican
- Marital Status: single
Timeline
Level 2 Engineer
Convergys - Juniper TAC
01.2015 - 01.2019
Network Technician - Cisco
Hewlett Packard
01.2013 - 01.2015
Hewlett Packard
01.2012 - 01.2013
Customer Service Representative
Sykes
11.2010 - 03.2011
Senior SD-WAN Engineer
VMware - SD-WAN (Velocloud/SASE)
1 2019
High School Education -
English Course Certificate - undefined
Centro Cultural de Idiomas
English Teaching bachelor's degree - undefined
UCR
CCNA modules - undefined
UNA/UTN
Linux Course: Módulo 1, Administración de Seguridad y Redes con el Sistema Operativo GNU/LINUX - undefined
Greencore Solutions
Currently studying full-stack development on Javascript - undefined
Devlive
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