CHANDAN NEGI
Outlet Incharge
Almora,, Uttrakhand (INDIA)
Summary
To work in assignments in a professional milieu of an organization that would encourage continuous learning and exposure to new ideas contributing towards professional and personal growth.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Outlet Incharge
Naans and Curries / Taj Mahal Restaurant
Escazu , Costa Rica
06.2023 - Current
- Oversee the daily operations of outlet for efficient operations .
- Plan and assign daily workloads to outlet associates.
- Develop marketing strategies to improve sales and profitability.
- Maintain the outlet facility clean and safe.
- Obtain guest feedbacks and recommend necessary outlet operational changes.
- Interview and hire associates for outlet operations.
- Organize regular meetings to discuss about issues and updates.
- Organize special events and entertainments to attract more guest.
- Address guest queries courteously and ensure guest satisfaction.
- Develop cost-effective operational plan to achieve outlet goals.
- Assist in cash handling activities and develop expense and revenue reports.
F And B Executive
Hilton Shillim Estate Retreat and Spa Resort
Lonavala , Maharashtra
12.2022 - 04.2023
- Look after the Operations and ensure smooth functioning of an outlet in absence of Restaurant Manager
- Training and supervising employees to ensure that they are performing their duties correctly
- Assigning duties to employees as needed to ensure smooth F&B operations
- Providing employees with recognition and feedback throughout shifts
- Checking in on dining guests to enquire about food quality and service
- Conducting regular inspections of the restaurant and kitchen to determine whether proper standards of hygiene and sanitation are maintained
- Overseeing inventory of food and beverage supplies, ordering new items as needed
- Handling Guest Complaints and resolving them in a professional manner.
F And B Executive
JW Marriott Hotel
Chandigarh ( India )
12.2021 - 09.2022
- Deputize in the absence of the restaurant manager and ensure the smooth functioning of the outlet
- Schedule weekly / fortnightly staff duty shifts with the approval of restaurant manager ensuring that work enigencies are met and the staff is rotated fairly
- Allot daily duties to subordinate staff to meet work enigencies esuring equity of work
- Attend to guest Complaints and ensure guest satisfaction through immediate action
- Organize the training of staff for meeting the standard of service
- Develop outlet sales through upselling guest contacts and ensuring good services
- Maintain and Control the par stocks of cutlery, crockery, linen, supplies and equipment.
F And B Associate
JW Marriott Hotel
Chandigarh ( India )
06.2018 - 11.2021
- Performs opening and closing procedure established for the department
- Set tables and trays according to type of food ordered and the hotel service standard
- Accurately records, pre-checks and picks-up all food and beverage orders
- Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service
- Check in with guests to ensure satisfaction with each food course and/or beverages
- Present physical and accurate check to guest and complete the payment process..
- Knowledgeable to operate the hotels point of sales (POS) system
- Assist in carrying out scheduled inventories of products and operating equipment.
Education
BSc In Hospitality And Hotel Administration -
Institute Of Hotel Management ( I.H.M ) kufri
Shimla ( India ) 01.2015 - 05.2018
Skills
Communication
Multitasking
Problem solving
Guest Service
Attention to detail
Leadership
Timeline
Outlet Incharge
Naans and Curries / Taj Mahal Restaurant
06.2023 - Current
F And B Executive
Hilton Shillim Estate Retreat and Spa Resort
12.2022 - 04.2023
F And B Executive
JW Marriott Hotel
12.2021 - 09.2022
F And B Associate
JW Marriott Hotel
06.2018 - 11.2021
BSc In Hospitality And Hotel Administration -
Institute Of Hotel Management ( I.H.M ) kufri
01.2015 - 05.2018
Languages
Hindi
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Interests
- Music
- Travelling
- Interect with people's
- Swimming
Personal Information
- Date of Birth : 05/08/95
- Nationality : Indian
- Status : Single
- Passport no : R3864792