Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Charles Hill

Cybersecurity Engineer
Alajuela

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Strong experience in data analytics and project management, with a Master's Degree in Cybersecurity.

Overview

18
18
years of professional experience
3
3
Certifications

Work History

Data Analyst

Kyndryl
Heredia, H
12.2023 - Current
  • Automated repetitive tasks through scripting, freeing up time for more complex analysis projects.
  • Collaborated with cross-functional teams to identify key metrics and develop relevant dashboards for tracking business performance.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Create dashboards and provide analytics based on critical data for Advanced Delivery team in Excel and Power Bi, from data sources such as CLAIM, HR, Workday, among others.
  • Develop bots using Power Platforms and Microsoft Copilot to automate communication of DNSO program.
  • Data cleansing of data to be utilized within Power Bi dashboards to be utilized in decision making for Delivery Management and POD structure

Program Administrator

Kyndryl
09.2018 - Current
  • Assisted in grant application writing process to secure funding necessary for program operations and enhancements.
  • Continuously monitored progress toward stated goals while adjusting strategies accordingly based on changing circumstances or needs identified during implementation phases.
  • Developed strategic plans for program growth, identifying key areas for expansion and improvement based on industry trends and stakeholder feedback.
  • Facilitated smooth communication between stakeholders by serving as liaison between departments, promoting collaboration and information sharing.
  • Organized training sessions for staff members involved in administration of programs to develop their skills further and enhance overall team performance.
  • Provided comprehensive support by managing schedules, preparing reports, processing invoices, and handling correspondence for program administrators.
  • Manage, administer and market US delivery rewards program. Create reporting, automate process involved

Business Analyst

IBM
06.2013 - 09.2018
  • Performed gap analysis to identify areas of improvement.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
  • Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
  • Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
  • Support oriented on the WFM IBM Canada operation

System Administrator

IBM
08.2006 - 06.2013
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Supported implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Managed onboarding and offboarding of employees.
  • Enhanced system performance by optimizing server configurations and implementing regular updates.
  • Migrated data from legacy system to Oracle databases.
  • Provide systems support, reporting, analytics and manage 3rd party vendor tool for IBM Canada payroll process

Education

Master of Science - Cybersecurity

Cenfotec
San José, Costa Rica
05.2001 -

Skills

Data Analysis

Data Visualization and Presentations

Data Validation

Excel Functions

Business Analysis

Penetration Testing

Network protocols

Disaster Recovery Planning

Vulnerability Assessment

Intrusion Detection Systems

Security Operations Center

Operating System Security

Identity and Access Management

Information Security Policies

Data Security

Analytical Skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Certification

CompTia Security +

Interests

Music Performance (Vocal singer)

Timeline

CompTia Security +

01-2024

Data Analyst

Kyndryl
12.2023 - Current

Google Cloud Practitioner

12-2020

ITIL Fundamentals

06-2019

Program Administrator

Kyndryl
09.2018 - Current

Business Analyst

IBM
06.2013 - 09.2018

System Administrator

IBM
08.2006 - 06.2013

Master of Science - Cybersecurity

Cenfotec
05.2001 -

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Charles HillCybersecurity Engineer