Charlotte Otto
Samara
Summary
Hardworking, passionate nonprofit professional with over 15 years of leadership experience in the arts. Core strengths include creativity, attention to detail and organizational skills. A stay-at-home mom for the past two years (and new resident of Costa Rica), now eager to rejoin the workforce in support of an organization that empowers and inspires change in the world.
Overview
19
19
years of professional experience
Work History
Homemaker
Self-employeed
01.2022 - Current
- Raising a family while adapting to life in a new country
- Learning to speak intermediate Spanish
Director of Retail & Visitor Services
Kirkland Museum of Fine & Decorative Art
06.2014 - 01.2022
- Oversaw all budgeting, strategic planning and reporting for museum's largest department, including admissions, membership, museum store and groups/tours
- Responsible for hiring and training team of 10 staff and 30+ volunteers
- Spearheaded design of new museum store and reception area, facilitated reopening in state-of-the-art building in downtown Denver in 2018
- Increased revenue through excellence in customer service and visitor engagement
- Worked closely with department heads to edit and proofread educational, promotional and exhibition materials, including first published Museum Guide
- With Events Council, coordinated dozens of exhibition openings, fundraisers and educational events
Store Manager
Ten Thousand Villages Denver
01.2012 - 06.2014
- Advocated daily for artisans in developing countries by telling their stories and selling their crafts, ensuring fair pay to marginalized populations around the world
- Oversaw all aspects of nonprofit fair trade retail store, including working closely with board of directors to promote the mission and drive sales goals
- Managed two staff and the recruitment and retention of 40+ volunteers
- Acted as primary spokesperson for PR and donor relations
- Spearheaded annual Fair Trade Oriental Rug Event, selling over $100k in 4 days
- Selected to travel to Indonesia on a capacity-building trip with artisans in 2013
Assistant Store Manager
Ten Thousand Villages Denver
11.2007 - 01.2012
- Supported Store Manager in daily operations and long-term strategic planning
- Managed cash registers and opening and closing procedures
- Implemented new volunteer training strategies and rewrote orientation packets
- Created educational tools, displays and events to feature artisans and their crafts
Gallery Assistant
Pagoda Red
08.2005 - 10.2007
- Assisted with accounts receivable, client communication and special events
- Meticulously cataloged over 2,000 18th and 19th century articles of Chinese fine art, furniture and rare artifacts for online database and website use
- Photographed 6,500 square foot showroom for publications and promotional tools
- Wrote and edited compelling copy for website and press releases
Education
Bachelor of Arts - Studio Art (Photography)
Bradley University
Peoria, IL05.2005
Skills
- Leadership
- Excellent Communication
- Customer Service
- Attention to Detail
- Dependable and Responsible
- Friendly, Positive Attitude
- Intermediate Spanish
- Microsoft Office
- Adobe Photoshop
- Point of Sale Systems
Timeline
Homemaker
Self-employeed
01.2022 - Current
Director of Retail & Visitor Services
Kirkland Museum of Fine & Decorative Art
06.2014 - 01.2022
Store Manager
Ten Thousand Villages Denver
01.2012 - 06.2014
Assistant Store Manager
Ten Thousand Villages Denver
11.2007 - 01.2012
Gallery Assistant
Pagoda Red
08.2005 - 10.2007
Bachelor of Arts - Studio Art (Photography)
Bradley University
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