Chauryn Ramirez Miranda
Executive For Service Center, Team Leader And Team Player
Santa Barbara,Heredia
Summary
Adept at transforming customer challenges into satisfaction and driving sales growth, demonstrated during the tenure at Teleperformance Costa Rica. Leveraged Microsoft Excel for data analysis, enhancing decision-making processes. Excelled in active listening and problem resolution, achieving consistent customer loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Customer Service Representative, Data Analyst
Teleperformance Costa Rica
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Bakery Assitant
Panaderá La Casita
02.2020 - 01.2021
- Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Security Officer
K-9 Internacional
11.2018 - 12.2019
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Conducted regular patrols of key areas to spot and control security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Sales Agent
The Results Companies
11.2016 - 02.2017
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Educación General Básica -
Colegio Bilingüe De Palmares
Alajuela, Costa Rica 05.2001 -
Skills
Customer Service
Active Listening
Call Management
Data Collection
Problem Resolution
Computer Proficiency
Microsoft Excel
Follow-up skills
Technical Support
Timeline
Customer Service Representative, Data Analyst
Teleperformance Costa Rica
10.2021 - Current
Bakery Assitant
Panaderá La Casita
02.2020 - 01.2021
Security Officer
K-9 Internacional
11.2018 - 12.2019
Sales Agent
The Results Companies
11.2016 - 02.2017
Educación General Básica -
Colegio Bilingüe De Palmares
05.2001 -
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