CHRIS AGUILAR
Sr IT Leader
Alajuela
Summary
Accomplished IT leader with 20+ years' experience in technical roles, customer success, and executive management. Proven track record in leading global teams, driving SaaS and Cloud transformations, and enhancing operational excellence. Skilled at aligning business and technical priorities to deliver measurable results.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Sr IT Leader (Cloud)
OpenText
01.2016 - Current
- Played a pivotal role in defining and executing the product roadmap for cloud and SaaS platforms, ensuring alignment with customer and business objectives
- Directed release and testing initiatives to guarantee high-quality product delivery within deadlines
- Led multi-region teams to deliver SaaS and Cloud solutions, managing transformation programs and data center migrations
- Drove cost optimization and enhanced customer retention through tailored success strategies
- Collaborated with executives to align strategic goals with operational execution for consistent results
- Implemented DevOps practices and agile methodologies to foster a culture of continuous improvement
Delivery Project Executive
IBM
01.2013 - 01.2016
- Directed service delivery for top-tier accounts, ensuring SLA compliance and operational efficiency
- Conducted root cause analyses and implemented process improvements to enhance product reliability and scalability
- Acted as Senior Customer Success Manager, fostering strong client relationships and ensuring tailored solutions to meet customer needs
- Facilitated executive-level communication, addressing customer concerns and aligning strategies for long-term success
Hewlett Packard Engineering
01.2006 - 01.2013
- Automated and streamlined processes using PowerShell and Shell scripting
- Provided advanced support for HP's enterprise platforms in different operating systems, on-prem and cloud environments
- Resolved critical issues and managed escalations for global clients
- Acted as a technical expert for ProLiant servers, storage devices, and blade solutions
Education
Associate in Science (A.S.) - Computer Science
Universidad Magister
San Jose 01.2000 - 01.2004
Skills
Building Professional Relationships
Team Development
Team Motivation
Persuasive Communication
Talent Acquisition
Team Management
Employee Performance Optimization
Effective Project Coordination
Certification
Multiple IT, Leadership and Technical Certifications and Courses
Accomplishments
- Achieved a 98% retention rate through personalized solutions and proactive engagement strategies.
- Reduced delivery costs by 20% through process standardization and innovative resource allocation.
- Established high-performing teams across North America, Europe, and APAC regions.
Timeline
Sr IT Leader (Cloud)
OpenText
01.2016 - Current
Delivery Project Executive
IBM
01.2013 - 01.2016
Hewlett Packard Engineering
01.2006 - 01.2013
Associate in Science (A.S.) - Computer Science
Universidad Magister
01.2000 - 01.2004
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