Summary
Work History
Education
Accomplishments
Languages
Certification
Timeline
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Christian Madriz

Christian Madriz

San José,Moravia

Summary

Dynamic leader with a proven track record at Foundever, adept in staff management and problem-solving. Excelled in enhancing team efficiency and customer satisfaction, achieving operational targets through effective coaching and negotiation. Skilled in multitasking and interpersonal communication, fostering collaborative environments and driving significant improvements providing accurate feedback.

Work History

Team Manager

Foundever
Heredia, Costa Rica.
02.2024 - Current
  • Evaluated employee performance and coached team members improving KPIs to consistently meeting operational targets.
  • Resolved team conflicts and interpersonal challenges promptly through mediation and clear communication, fostering a collaborative and positive work environment that increased team efficiency and reduced turnover.
  • Boosted employee development through regular performance reviews, constructive feedback, and personal improvement plans.
  • Led employee relations through effective communication, coaching, training, and development.

Customer Service Representative

Foundever
Moravia, San José.
08.2023 - 02.2024


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Loan Verification Specialist

Bill Gosling Outsourcing
Heredia, Costa Rica.
12.2022 - 07.2023
  • Increased customer satisfaction by providing timely updates on the status of their loan application and addressing any concerns or queries.
  • Resolved discrepancies in application data swiftly, collaborating with applicants to obtain correct information when necessary.
  • Promoted a positive work environment by actively participating in team-building activities, fostering strong relationships with colleagues.
  • Leveraged strong organizational skills to manage multiple loan applications simultaneously, prioritizing tasks effectively to meet deadlines.
  • Enhanced loan approval rates by meticulously reviewing and verifying applicant information.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.

Electoral Officer

Tribunal Supremo De Elecciones (TSE)
San José, Costa Rica.
01.2021 - 05.2022


  • Maintained strict confidentiality when handling sensitive voter information.
  • Developed clear communication channels with political parties, candidates, and other stakeholders throughout the electoral process, minimizing confusion and promoting transparency.
  • Provided comprehensive training to poll workers, ensuring efficient operation of polling stations on Election Day.
  • Collaborated with local law enforcement and public institutions to maintain security at polling locations, safeguarding both voters and the integrity of the election process.
  • Ensured fair elections by enforcing strict adherence to voting regulations and protocols.
  • Supported the overall democratic process, ensuring that elections were conducted fairly and professionally.
  • Managed logistics for transporting ballots securely from polling stations to central counting facilities while maintaining chain-of-custody protocols.

Facilitator

Procoop R.L.
San José, Costa Rica.
03.2018 - 07.2020
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Developed comprehensive workshop materials to improve participant understanding and engagement.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Enhanced learning outcomes with integration of multimedia tools and interactive exercises.
  • Achieved notable improvement in team cohesion, guiding groups through conflict resolution exercises.
  • Streamlined event planning processes, resulting in smoother operations and positive participant feedback.

Education

Bachelor Degree - Economics

Universidad Nacional (UNA)
Heredia, Costa Rica.

Bachelor Degree - Political Science And Government

Universidad De Costa Rica (UCR)
San José, Costa Rica

Primary School -

Apolinar Lobo Umaña
Heredia, Costa Rica.

High School Diploma -

Liceo Experimental Bilingüe La Trinidad
San José, Costa Rica

Accomplishments


  • Supervised team of 420 staff members during the National elections in 2022.
  • Ensured democratic and fair National elections in the Canton of Pococí in 2022, with accuracy and efficiency attach to electoral laws and constitutional procedures.
  • Top National Team Performance in August, 2024.
  • Proudly I have never received any kind of disciplinary actions.
  • Achieved exceeding expectations performance review during four out of the six months I stayed at Bill Gosling Outsourcing.

Languages

English
Full Professional
Spanish
Native or Bilingual

Certification

Lean Six Sigma White Belt

Timeline

Team Manager

Foundever
02.2024 - Current

Lean Six Sigma White Belt

02-2024

Scrum Foundation

01-2024

Customer Service Representative

Foundever
08.2023 - 02.2024

Loan Verification Specialist

Bill Gosling Outsourcing
12.2022 - 07.2023

Microsoft Excel: Intermedio

10-2022

Electoral Officer

Tribunal Supremo De Elecciones (TSE)
01.2021 - 05.2022

Facilitator

Procoop R.L.
03.2018 - 07.2020

Bachelor Degree - Economics

Universidad Nacional (UNA)

Bachelor Degree - Political Science And Government

Universidad De Costa Rica (UCR)

Primary School -

Apolinar Lobo Umaña

High School Diploma -

Liceo Experimental Bilingüe La Trinidad

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Christian Madriz