Cristian Manzanares
Heredia,Santo Domingo
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
===> ID Number: 800950695
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Movate
2021.11 - 2024.07
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Agent
Sykes
2017.04 - 2021.08
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Help Desk Agent
Hewlett Packard Enterprise
2016.03 - 2017.08
- Worked such as help desk in coordination with team members in India and New York.
- Offering technical support and resolving issues in timely manner, responding to calls, emails and keeping track records on technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Call Center Represenatative
The Results Company
2015.01 - 2016.02
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Instituto Autonomo Experimental Mexixo
Managua, Nicaragua05.2011
Microsoft Office -
Universidad Latina
Heredia, Costa Rica12.2010
Skills
- Call Center Support
- Customer Service
- Help Desk
- Writing communication
- Interpersonal skills
- Problem-solving
- Teamwork
- Leadership
- Call Control
- Live chat support
- Empathetic and genuine
Languages
English
Advanced
C1
Spanish
Proficient
C2
Timeline
Customer Service Agent
Movate
2021.11 - 2024.07
Customer Service Agent
Sykes
2017.04 - 2021.08
Help Desk Agent
Hewlett Packard Enterprise
2016.03 - 2017.08
Call Center Represenatative
The Results Company
2015.01 - 2016.02
High School Diploma -
Instituto Autonomo Experimental Mexixo
Microsoft Office -
Universidad Latina
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