Christian Quesada
Operations And Project Manager
Desamparados,San José
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors.
Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized,self driven, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Overview
20
20
years of professional experience
12
12
Certifications
2
2
Languages
Work History
OPERATIOS MANAGER
MARQUESA PRODUCTS
06.2010 - Current
- Directly responsible for a $250,000 operation
Collaborated in negotiations with government institutions such as GRUPO ICE, CNP, and CCSS
Created and approved company documentation: job manuals and quality control policies and procedures
Developed continuous improvement projects (LEAN SIX SIGMA) to increase the effectiveness and efficiency of production processes, including:
Pineapple production efficiency, savings of $19,000 annually
Increased dispatch efficiency, improvement: 47% per month
Raised the level of production effectiveness, going from 8.4 defects per week to 1 defect every 6 months. - Led cross-functional teams to implement cost-saving initiatives, significantly reducing operational expenditures while maintaining productivity levels.
- Developed and executed performance metrics that drove accountability and improved overall team performance in operations management.
- Spearheaded the integration of advanced technology solutions, optimizing resource allocation and enhancing reporting accuracy for decision-making.
SIX SIGMA BLACK BELT PROJECT MANAGER
IBM
01.2006 - 06.2010
- Responsible for driving and overseeing the improvement of SLA (Service Level Agreement) metrics across all accounts, resulting in a maximum savings of $1,000,000
- Standardized accounting processes to improve efficiency and effectiveness through automation, reducing processing time from 27 hours to 48 seconds.
- Structured the Costa Rica Quality Management Team Center to reduce errors due to lack of operational knowledge.
- Worked jointly with other centers in Manila, the Philippines, and India to implement best practices.
- Led cross-functional teams in implementing Six Sigma methodologies, resulting in streamlined processes and improved operational efficiency.
- Designed and executed data-driven process improvements, enhancing product quality and reducing defect rates in specific processes for CIGNA, NESTLE, P&G and other client accounts.
- Facilitated training sessions for project teams on Lean Six Sigma principles, fostering a culture of continuous improvement and collaboration.
- Collaborated with leadership to define project scopes, goals, and deliverables, ensuring alignment with organizational objectives and strategic priorities.
- Developed and maintained comprehensive project documentation, enhancing transparency and communication among stakeholders throughout project lifecycles.
- Mentored junior project managers in Six Sigma techniques, promoting skill development and enhancing team capabilities across initiatives.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Skills
Operations management
Problem-solving
Customer service
Team leadership
Lean Six Sigma
Cross-functional leadership
Cost-saving initiatives
Performance metrics
Process improvement
Quality control
Data analysis
Project management
Stakeholder communication
Continuous improvement
Training facilitation
Certification
Operating Financial Effectiveness, November 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
OPERATIOS MANAGER
MARQUESA PRODUCTS
06.2010 - Current
SIX SIGMA BLACK BELT PROJECT MANAGER
IBM
01.2006 - 06.2010