CHRISTIAN SÁNCHEZ MENA
Escazú
Summary
Results-oriented business leader with over 15 years of experience in day-to-day business operations management. Skilled at serving as an effective liaison to key clients, accounts, and external business stakeholders. Utilizes industry trends and market insights to develop innovative solutions and approaches that deliver value to customers and drive profitability for the company. Excels in streamlining processes to enhance efficiency and productivity. Possesses a comprehensive understanding of managing safety, operations, and productivity across diverse business lines. Adept in leading successful merger and acquisition initiatives, ensuring seamless integration of new operations and businesses.
Overview
6
6
years of professional experience
Work History
General Manager of Operations
PBS Costa Rica
San José
4 2013 - 07.2024
- Established strong relationships with key industry players for business growth and expansion.
- Optimized resource allocation, enhancing operational efficiency and reducing costs.
- Implemented process improvements, streamlining workflows and increasing team productivity.
- Increased market share by developing and implementing effective sales strategies.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Coached and mentored team members, fostering a culture of continuous learning and development.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Built a high-performing sales team through targeted recruitment, training, and performance management initiatives.
- Managed cross-functional teams to ensure seamless operations and drive business objectives.
- Monitored performance metrics to assess progress towards goals, identifying areas for improvement as needed.
- Developed strategic partnerships to expand product offerings and enter new markets.
- Secured consistent stock supply by providing accurate sales forecasts and managing shipments appropriately.
- Enhanced internal communication systems by implementing regular meetings/updates across departments.
- Negotiated contracts with suppliers to secure favorable terms that benefited the company''s bottom line.
- Led the successful launch of new products in local markets, driving revenue growth and brand recognition.
- Achieved revenue targets through proactive client engagement strategies that fostered long-term relationships with customers.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Drove sales by developing multi-million dollar contract sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
SALES MANAGER CR, PTY & NIC
Sun Digital
San José
02.2012 - 02.2013
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Attended industry events and conventions to expain sales opportunities.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
PRESALES MANAGER
PBS Costa Rica
San José
03.2011 - 02.2012
- Guided customers through proof-of-concept projects, ensuring their needs were met while showcasing product capabilities effectively.
- Evaluated customer feedback to identify areas for improvement, leading to a more effective pre-sales process and greater client satisfaction.
- Actively sought opportunities for upselling or cross-selling additional products or services during pre-sales engagements.
- Streamlined internal processes by creating and implementing efficient pre-sales procedures and documentation standards.
- Collaborated with sales teams to develop winning strategies for complex deals, resulting in increased revenue.
- Trained junior pre-sales team members, improving overall team performance and knowledge base.
- Created detailed solution proposals based on unique customer requirements that addressed specific challenges faced by the customer.
- Participated in industry conferences and trade shows, showcasing company products and expanding brand awareness.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
TECHNICAL SERVICE MANAGER
PBS Costa Rica
San José
11.2009 - 03.2011
- Reviewed customer feedback to identify potential shortcomings in our service offerings, making necessary improvements to enhance overall client experience.
- Led cross-functional teams on complex projects involving multiple stakeholders, ensuring smooth coordination between all parties involved for timely completion of objectives.
- Reduced downtime for clients by developing proactive maintenance strategies and implementing preventative measures.
- Optimized resource allocation by closely monitoring workload distribution, maximizing utilization of available personnel and equipment.
- Collaborated with sales teams to provide accurate technical information during the pre-sales process, resulting in increased client confidence and successful contract acquisitions.
- Established strong relationships with key clients through regular communication and on-site visits, promoting trust in our services and fostering long-term partnerships.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Improved customer satisfaction by providing prompt technical support and troubleshooting for complex issues.
SALES MANAGER
PBS Costa Rica
San José
04.2007 - 11.2009
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
Education
INGENIERO INDUSTRIAL -
Universidad Hispanoamericana
San José, Costa RicaSCRUM MASTER / AGILE COACH -
RH School Business
San José, Costa RicaENGLISH AS A SECOND LENGUAGE - undefined
Miracosta College
California, USASkills
Operations Management
Staff Development
Business Analysis
Team Leadership
Problem-Solving
Revenue Generation
Customer Service
Decision-Making
Delegation
Project planning and development
Sales Presentations
Performance Management
Accomplishments
Leading the evolution of the traditional printing services company to high-value solutions with environmental impact. During this time, the operation transformed into one of the country's leading providers of technology solutions
Creating a professional career path and developing resources within the organization.
Growing results every period in every position.
City
San José
State
Costa Rica
Birthdate
08/26/80
Street
Escazú
Personal Information
Nationality: Costarricense
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
SALES MANAGER CR, PTY & NIC
Sun Digital
02.2012 - 02.2013
PRESALES MANAGER
PBS Costa Rica
03.2011 - 02.2012
TECHNICAL SERVICE MANAGER
PBS Costa Rica
11.2009 - 03.2011
SALES MANAGER
PBS Costa Rica
04.2007 - 11.2009
General Manager of Operations
PBS Costa Rica
4 2013 - 07.2024
INGENIERO INDUSTRIAL -
Universidad Hispanoamericana
SCRUM MASTER / AGILE COACH -
RH School Business
ENGLISH AS A SECOND LENGUAGE - undefined
Miracosta College