Quickbooks
Christina Sherman
Customer Service & Sales Specialist
Alamogordo,NM
Summary
Personable, honest, and genuinely interested in helping others. Possess a high level of organization and a keen attention to detail. Comfortable with technology. Self-motivated and driven individual with a strong desire to continuously learn new skills. Unique combination of leadership abilities and passion for organizational development fuels eagerness to excel in this environment. Solid foundation in strategic planning and financial oversight allows for quick adaptation to industry-specific knowledge. Ready to utilize and further develop team-building and problem-solving skills in a new role.
Overview
28
28
years of professional experience
3
3
Certifications
2
2
Languages
Work History
President/International Real Estate Specialist
Tropisphere Real Estate
06.2009 - Current
- Company Overview: Successfully established and managed one of Costa Rica’s leading real estate agencies, overseeing all facets of operations including marketing, accounting, and client relations
- Website: http://www.tropisphere.com
- Successfully established and managed one of Costa Rica’s leading real estate agencies, overseeing all facets of operations including marketing, accounting, and client relations
- Collaborate closely with buyers and sellers to facilitate smooth sales transactions, including negotiation and contract creation
- Ensure compliance with local laws and regulations, maintaining high ethical standards in all transactions
- Address and resolve client issues with a focus on providing exceptional service and maintaining strong relationships
- Develop and implement innovative marketing strategies to enhance property visibility and attract potential buyers
- Analyze market trends to inform business strategies, optimize pricing, and identify investment opportunities
- Cultivate a strong network of industry contacts to enhance business growth and client referrals
- Recognized as a dedicated mentor, providing guidance and training to fellow real estate specialists on the intricacies of Costa Rican real estate and property management best practices
- Successfully established and managed one of Costa Rica’s leading real estate agencies, overseeing all facets of operations including marketing, accounting, and client relations
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Managed day-to-day business operations.
- Managed crisis situations effectively while minimizing disruption to daily operations.
Owner/President
Construction Network LLC
05.2002 - 12.2009
- Helping contractors get paid through mediation, lean/bond claims and assessing legal efforts
- Drafted contracts, established credit departments, and safeguarded client interests through risk management and legal expertise in the construction sector
Spa Therapy Professional
Yampah Spa & Vapor Caves
01.1999 - 06.2004
- Proficient in all facets of spa management, including inventory oversight, employee training, and customer service
- Responsibilities encompassed the application of various spa therapy treatments, such as herbal facials, salt glow rubs, and aromatherapy body wraps
- Consistently delivered treatments with the highest level of professionalism, contributing to a strong track record of repeat clientele
Regional Credit Manager
Lafarge West, Inc.
07.2001 - 10.2003
- Accountable for safeguarding Lafarge's annual $25 million in interests through comprehensive risk management strategies that encompass assessing legal issues, implementing collection efforts, managing lien/bond claims, addressing bad debt, optimizing customer contact methods, and ensuring overall account maintenance
- Leveraging a robust understanding of the construction industry, provided direction and support across all departments, leading the Mountain Division to achieve recognition as one of the top divisions in the Lafarge US West Region
Director of Sales & Marketing/ Operations Coordinator
Colorado Resource Management, Inc.
12.1999 - 07.2001
- Responsibilities included overseeing all facets of sales and marketing operations, which encompassed supervising and scheduling the sales staff, expanding CRM's customer base through effective marketing strategies, managing all executive and corporate accounts, handling billing and collections, and efficiently dispatching drivers for CRM's extensive range of construction services, along with other general office functions
- Responsible for all aspects of marketing, including budget management, website design and maintenance, creation and distribution of marketing materials, and placement of advertisements across various mediums
- These initiatives resulted in an impressive 70% increase in sales over a six-month period and significantly strengthened our community presence
Professional Temp
Various Contract Positions
01.1997 - 12.1999
- Registered with multiple employment consultation agencies in the Roaring Fork Valley
- Provided contract work across various positions, including legal secretary, administrative assistant, bookkeeper, receptionist, data entry specialist, and other clerical roles
- These experiences taught me to adapt quickly to diverse environments and become proficient in specialized industry software and processes
Education
Business Administration -
Colorado Mountain College
Glenwood Springs, COSkills
Account Management
Budgeting
Business Development
CRM Software
Customer Service
Data Analyst
Event Planning Services
Human Resources
Leadership Team Building
Marketing and Advertising
Negotiation
Operations Management
Process Improvement
Project Management
Property Management
Risk Management
Sales
Strategic Planning
Certification
CPR Certification, 02/01/09
Software
MS Office
Excel
G-Suite
Salesforce
ZenDesk
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of10 staff members.
- Achieved increased sales numbers by introducing a CRM software API for administrative and financial tasks.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Part TimeFull TimeContract WorkGig WorkLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionPersonal development programsCareer advancementQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Affiliations
- Costa Rica Real Estate CRBR
- Costa Rica Global Association of REALTORS
- National Association of Credit Management (NACM)
Timeline
President/International Real Estate Specialist
Tropisphere Real Estate
06.2009 - Current
Owner/President
Construction Network LLC
05.2002 - 12.2009
Regional Credit Manager
Lafarge West, Inc.
07.2001 - 10.2003
Director of Sales & Marketing/ Operations Coordinator
Colorado Resource Management, Inc.
12.1999 - 07.2001
Spa Therapy Professional
Yampah Spa & Vapor Caves
01.1999 - 06.2004
Professional Temp
Various Contract Positions
01.1997 - 12.1999
Business Administration -
Colorado Mountain College