Your Name
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Patient Transporter
Memorial Sloan Kettering Hospital
11.2023 - Current
- Warmly greeted patients and visitors and made each feel welcome
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts
- Maintained confidentiality of patient data and condition to safeguard health information
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably
- Collected laboratory specimens, dropped off at laboratories and picked up test results
- Cleaned, sanitized and moved hospital equipment
- Moved deceased patients to the morgue.
Operations Assistant & After-care Specialist
BOTTEGA VENETA
11.2014 - 03.2021
- Provided high-level support to the Sales Associates, which included assisting clients in their absence, providing 'after-sale' service, and following up with clients
- Created and maintained over 200 after-sale client records
- Explained product features to clients and processed sale transactions
- Assisted clients with inquiries and complaints by phone, email, and in-person
- Communicated daily with the Regional Customer Service and managers to ensure we are meeting client expectations and follow up with overdue repairs.
Seasonal Receptionist
H&R BLOCK
01.2014 - 04.2014
- Scheduled client appointments and communicated daily with tax professionals regarding their scheduled appointments
- Matched clients with a tax professional who was best-suited for the client's needs
- Determined the necessary documents clients needed to bring to their appointments
- Verified and used information provided by the taxpayer on the intake and interview sheet in order for the tax professionals to prepare a complete and accurate tax return
- Greeted clients in a friendly and inviting manner
- Answered high-volume calls.
Seasonal Cashier
COACH
05.2012 - 12.2012
- Communicated effectively with colleagues to set the 'sales goal' of the day and reported results to management
- Used interpersonal skills to establish rapport with clientele and rapidly responded to client requests
- Notified more than 500 clients via e-mail, telephone, or letters of exclusive sales and/or upcoming events.
Cashier/Sales Assistant
J.CREW
10.2011 - 04.2012
- Processed computer transactions for customer sales and returns
- Assisted customers with purchases and styling
- Asked to become the head cashier within just a few weeks of employment.
Cashier and Receptionist
PRADA
07.2008 - 08.2010
- Processed various sale and return transactions for clients
- Handled the register with care to avoid discrepancies and was responsible for an opening and closing till of $300 excluding transactions
- Worked at the front desk and answered high-volume calls, ordered supplies, entered information into the computer, processed transfers, sent emails for management team, handled bookkeeping, and filed documents.
Education
Associate in Applied Science, Health Services Administration -
BERKELEY COLLEGE
New York, NY04.2022
Skills
- Microsoft Office Suite
- English (native)
- Fluent Spanish (speaking, reading, writing)
- Patient confidentiality
- Scheduling Coordination
Volunteer Experience
Intern- NYC Health and Hospitals Gotham Health Primary Care Department.
May 2022-June 2023
- Confirmed scheduled appointments using Epic.
- Translated for spanish speaking patients.
- Helped patients navigate through MyChart app.
Competenciesandqualifications
- Highly organized, detail oriented, strategic thinker and outcome driven
- Professional communication skills, both oral and written
Timeline
Patient Transporter
Memorial Sloan Kettering Hospital
11.2023 - Current
Operations Assistant & After-care Specialist
BOTTEGA VENETA
11.2014 - 03.2021
Seasonal Receptionist
H&R BLOCK
01.2014 - 04.2014
Seasonal Cashier
COACH
05.2012 - 12.2012
Cashier/Sales Assistant
J.CREW
10.2011 - 04.2012
Cashier and Receptionist
PRADA
07.2008 - 08.2010
Associate in Applied Science, Health Services Administration -
BERKELEY COLLEGE
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