Summary
Overview
Work History
Education
Skills
References
Timeline
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Christopher Méndez

Christopher Méndez

San José,Costa Rica

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Empathetic professional in customer service, known for high productivity, and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Focused on communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

5
5
years of professional experience

Work History

Assistant Translator

Private Events
01.2023 - 07.2025
  • Provided translation and support for bilingual audiences at special events related to magic.
  • Delivered real-time, accurate oral translations and interpretations for clients.

Operations Employee

Novacinemas
01.2024 - 01.2025
  • Provided customer service and support in cinema operations.
  • Operated a variety of machinery and tools safely and efficiently.

Customer Support Agent

Support Service Group (SSG)
01.2023 - 01.2024
  • Handled customer inquiries via chat and email.
  • Engaged in active listening with customer to confirm or clarify information and diffuse anger.
  • Explained features, benefits, warranties, guarantees, return policies.
  • Responded promptly to customer complaints and concerns.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Investigated customer issues and escalated complex problems when necessary.
  • Answered user inquiries to resolve computer software or hardware operation issues.

Customer Service Agent

Smile Direct Club
01.2022 - 01.2023
  • Responded to customer inquiries through chats and emails, with a focus on satisfaction.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Photography Assistant

KarolMoraFotografia
01.2021 - 01.2022
  • Supported in-studio and outdoor photography sessions, with setup and logistics.
  • Transported equipment between locations when necessary for onsite photo assignments.

Education

Customer Service - in Organizations

Coope Ande
Costa Rica
02-2031

Food Handling Course -

National Learning Institute (INA)
Costa Rica
01-2024

Certified Food Handling License -

Ministry of Health (MINSA)
Costa Rica
01-2024

Advanced English program - Level B2+ (CEFR)

UNED Language Center
Costa Rica
01-2022

High School Diploma -

Gravilia's High School
Costa Rica
12-2021

Conversational English Course -

Gravilia's High School
Costa Rica
12-2021

Skills

  • Reliable
  • Creative
  • Customer-focused
  • Strong communication skills
  • Team collaboration
  • Knowledge of and respect for workplace rules

TECHNICAL SKILLS

  • Advanced English
  • Native Spanish
  • Customer service
  • Customer support knowledge
  • Troubleshooting and problem-solving
  • Operating systems knowledge
  • Typing proficiency

References

  • Karol Mora, Professional Photographer, (+506) 8696-8225
  • Ronald Luna, Illusionist Magician, (+506) 8912-3938

Timeline

Operations Employee

Novacinemas
01.2024 - 01.2025

Assistant Translator

Private Events
01.2023 - 07.2025

Customer Support Agent

Support Service Group (SSG)
01.2023 - 01.2024

Customer Service Agent

Smile Direct Club
01.2022 - 01.2023

Photography Assistant

KarolMoraFotografia
01.2021 - 01.2022

Customer Service - in Organizations

Coope Ande

Food Handling Course -

National Learning Institute (INA)

Certified Food Handling License -

Ministry of Health (MINSA)

Advanced English program - Level B2+ (CEFR)

UNED Language Center

High School Diploma -

Gravilia's High School

Conversational English Course -

Gravilia's High School

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Christopher Méndez