Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Monge

Christopher Monge

Customer Experience Agent
San Pedro Sula

Summary

Dynamic customer experience agent with a proven track record at Alorica, excelling in client communication and problem resolution. Enhanced operational efficiency through effective inventory management at Invercom. Skilled in appointment scheduling and empathetic service, consistently improving customer satisfaction and optimizing processes to meet client needs.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Customer Experience Agent

Alorica
10.2024 - Current
  • Experienced customer service agent in Alorica for United Health Care. We serve low-income Americans who qualify for Medicaid, a program that offers comprehensive medical coverage alongside Medicare. We assist them with medical consultations, finding healthcare providers, billing, transactions, scheduling medical appointments, and reviewing their plan benefits. We offer very special and sensitive customer service, as our low-income clients, age 65 and older, expect to avoid paying for medical services.

Inventory Supervisor

Invercom
06.2021 - 10.2024
  • Supervised inventory management processes, ensuring optimal stock levels and timely replenishments to enhance operational efficiency.
  • Implemented inventory tracking systems, improving accuracy in stock counts and reducing discrepancies in product availability.
  • Analyzed inventory turnover rates and optimized reorder points, contributing to reduced holding costs and increased profitability.
  • Conducted regular audits of inventory processes, identifying areas for improvement and implementing corrective actions to ensure compliance.

Hardware Store Management

Ferretek
09.2023 - 04.2024
  • Based on the provided details for the Hardware Store Management position at Ferretek, here are eight resume experience statements:
  • Oversaw daily operations, ensuring efficient inventory management which improved stock availability and reduced customer wait times.
  • Trained and mentored new staff on product knowledge and customer service techniques, enhancing team performance and service quality.
  • Implemented effective merchandising strategies that optimized product placement and increased sales in key categories.
  • Analyzed sales data and customer feedback to refine inventory selection, aligning offerings with market demands and trends.
  • Developed and maintained positive vendor relationships, negotiating favorable terms that improved product sourcing and pricing structures.

Education

Bachelor of Science -

CINTE
San Pedro Sula, Honduras
05.2001 -

Skills

    Client communication

    Problem resolution

    Needs assessment

    Appointment scheduling

    Billing inquiries

    Advanced Microsoft Office management

    Costumer support through chats and emails

    Inventory management

    Computer skills

    Empathy in service

Timeline

Customer Experience Agent

Alorica
10.2024 - Current

Hardware Store Management

Ferretek
09.2023 - 04.2024

Inventory Supervisor

Invercom
06.2021 - 10.2024

Bachelor of Science -

CINTE
05.2001 -

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Christopher MongeCustomer Experience Agent