Christopher Sanchez

· 1 year of experience verifying insurance information, analyzing medical information and updating the data from insurances, analyzing claims and making disputes and appeals to denied procedures.

· Specialist with Medicare Advantage Coverages.

· Experience training new hires.

· Knowledge managing requests from agents and dealing with disputes.

· Conducted audits on invoices, resolved exceptions, and handled customer correspondence

· Collaborated with cross-functional teams to establish and exceed department goals.

· Investigation and improvement of procedures to be more efficient following the client guidelines

· Quality reviewer to know if the agents are following the procedures correctly and providing the improvement plan to get that area of improvement.

· Provide support and guide to the agents to keep the Quality and productivity required

· Update process with the client to improve the areas of the job.

· Analyze the payment sheet for the agents to get pay correctly.