Christopher Fabricio Hooker Mendoza
Costa Rica
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance Costa Rica
08.2023 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Waiter's Assistant
Novillo Alegre Escazú
11.2018 - 01.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
Module 1,2,3 Cisco CCNA -
Academia De Tecnologia UCR
San Jose05.2023
High School Diploma -
Liceo Occidental De Cartago
Cartago12.2019
Skills
- Microsoft Excel (Basic and continue studying it)
- Empathy
- Team work and collaboration
- Responsible
- Resilient
- Polite
- Patient
Accomplishments
- Exceeded performance metrics consistently, earning recognition as a top performer within the company in the last 2 months as top performer number 3 in January and number 1 in February .
- Participate in a project of 12 learning Lab supporting the supervisor on charge on his duties and participating actively in the training of the new agents.
- Have been floor support for the new waves that have been joining on the campaign.
- Participate in shadowing in sessions during client visits.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
Teleperformance Costa Rica
08.2023 - Current
Waiter's Assistant
Novillo Alegre Escazú
11.2018 - 01.2019
Module 1,2,3 Cisco CCNA -
Academia De Tecnologia UCR
High School Diploma -
Liceo Occidental De Cartago
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