Tommy Cruz Ramirez
Mercedes Norte
Summary
Professional Software Engineer with a Bachelor's degree in Information Systems Engineering and over 4 years of experience. Solid understanding of programming principles and automation tools. Eager to apply and expand capabilities in a dynamic environment. Known for being detail-oriented, organized, and meticulous. Thrives in fast-paced, deadline-driven settings. Enthusiastic team player ready to contribute to company success. Excels in Agile methodologies, particularly Scrum. Strong foundation in Power Automate, Power Apps, and Power BI.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Software Developer Engineer
Infinite Computer Solutions
02.2023 - Current
- Collaborating with developers to create efficient and scalable tools using Power Automate and Power Apps on Internal company projects
- Collaborating with developers to create efficient and scalable tools using Power Automate and Power Apps on Internal company projects.
- Addressed and resolved critical security issues in C#, Java, Python applications to enhance overall software security.
- Backlog management with Jira, as Scrum Developer
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines
- Maintained, debugged and optimized automation programs.
- Ensured long-term scalability of automated systems by applying best practices in software design patterns during development phases.
System Administrator
Fiserv (now Infinite Computer Solutions)
02.2022 - 01.2023
- Maintained and optimized system operations on Windows and Linux
- Created and serviced administrator and user accounts on Linux-based systems, managing 15 deployments.
- Tickets management using ServiceNow been the first contact with the client managing critical escalations
- Collaborated with the IT team to ensure smooth functioning of systems and addressed technical issues
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Improved customer satisfaction rates through proactive communication of project updates and addressing concerns promptly.
Software Developer
Municipalidad de Santo Domingo
02.2021 - 06.2022
- Collaborated with a team of developers to create and deploy solutions using JavaScript, React, and C#.NET
- Demonstrated ability to lead teams facing critical issues under pressure, quickly adapt to new tools, and apply self-learning.
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Actively contributed to project management, taking on the role of Scrum Master Jr., leading a team through different project sprints
- Designed intuitive user interfaces, resulting in increased customer satisfaction and engagement.
Education
Bachelor of Science - Information Systems Engineering
Universidad Nacional
Heredia05.2023
High School Diploma -
Liceo Ingeniero Carlos Páscua Zúñiga
Heredia, Costa Rica12-2016
Skills
- Collaboration and teamwork
- Test automation frameworks
- Object-oriented programming
- Software development life cycle
- Problem-solving
- API integration
- Python
- Project management
- Power BI integration
- Microsoft power automate
- Team work
- Agile and scrum methodologies
Certification
- Scrum Fundamentals Certified - 06/01/22
- Introduction to RPA Automation - 01/21/22
- Power BI Completo - 01/12/2024
- Automation Developer Associate Training (v2023.10) - In Progress
- Angular - The Complete Guide (2025 Edition) - In Progress
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Software Developer Engineer
Infinite Computer Solutions
02.2023 - Current
System Administrator
Fiserv (now Infinite Computer Solutions)
02.2022 - 01.2023
Software Developer
Municipalidad de Santo Domingo
02.2021 - 06.2022
- Scrum Fundamentals Certified - 06/01/22
- Introduction to RPA Automation - 01/21/22
- Power BI Completo - 01/12/2024
- Automation Developer Associate Training (v2023.10) - In Progress
- Angular - The Complete Guide (2025 Edition) - In Progress
Bachelor of Science - Information Systems Engineering
Universidad Nacional
High School Diploma -
Liceo Ingeniero Carlos Páscua Zúñiga
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