Cindy Vargas Chavarría
Quality Assurance Analyst Senior
Moravia,SJ
Summary
Quality assurance professional with proven track record in software testing and defect management. Known for collaborative approach and commitment to delivering high-quality results. Trusted team member who adapts to evolving project requirements, utilizing strong attention to detail and analytical skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Quality Assurance Analyst Lead
Insight Global
03.2024 - Current
- Client: Covetrus
- Manual testing of eCommerce website
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Create and review processes for the QA Team
- Mentored and coached team members on QA topics and strategies.
- Defect tracking and follow up
- Acted as a liaison between the QA team and other departments such as Development and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Improved product reliability with rigorous regression testing, ensuring software performance consistency across updates.
- Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
- Tools: Jira, ADO, Postman, Confluence, SAP Backoffice, SQL, Stibo MDM, Salesforce
Testing Coordinator
NTT Data Services
08.2020 - 06.2023
- Client: Humana
- Supervised SIT, UAT, and Regression Testing teams to meet timelines and log defects accordingly
- Analyzed Functional Requirements and validated that all of them were tested in the test suite for the specific sprint
- Manage testing environment to mitigate outside variables and increase accuracy.
- Hosted follow-up meetings with the testing teams and Scrum Masters to review defects/SLAs, clarify any concerns, and discuss any issues
- Set up the SIT handoff to UAT in each release
- Streamlined reporting processes, ensuring clear communication of findings to relevant parties while minimizing time spent on administrative tasks.
- Created Test Plans and final reports
- Enhanced testing efficiency by streamlining test coordination processes and procedures.
- Planned strategies and handled risks with PMs, the PO, and stakeholders
- Collaborated closely with QA teams in devising tailored solutions that address specific challenges faced during the testing phase.
- Drafted reports to detail findings from testing phases.
- Assisted in the development of robust test plans, incorporating best practices for maximum effectiveness.
- Tools: qTest, ADO
Quality Assurance Analyst Senior
Astrix Technology Costa Rica
08.2018 - 07.2020
- Clients: D'assault and Agilent Technologies
- Validated testing (post-prod) for pharmaceutical companies
- Built up validation kit reports and testing results for companies in preparation for the FDA audit
- Executed Manual Testing for D'assault company using Jira integration with Zephyr
Quality Assurance Analyst
Experian Services Costa Rica
03.2009 - 08.2018
- Performed manual testing for Marketing Services
- Assisted the Compliance Team in improving and mentoring the Oracle Team to follow the processes
- Assisted as Testing Lead for a project implementation in the UK
- Performed Regression Testing for Oracle EBS, three times a year
- Fixed automated test scripts that wasn't running
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Tools: ALM, UFT, SQL
Education
Bachelor of Computing Science - Computing Science
Universidad Tecnológica Costarricense
San José, Costa Rica 01.2014 - 01.2017
Administrative Assistant Diploma - undefined
Universidad Interamericana (UIA)
01.2016 - 01.2017
Administrative Assistant - undefined
Universidad Estatal a Distancia (UNED)
01.1999 - 01.2001
Preschool Education Diploma - undefined
Universidad Estatal a Distancia (UNED)
01.1998 - 01.2001
Skills
Leadership
undefinedAffiliations
President of Asociación Solidarista de Empleados de Experian Services 3 years
- Led and managed the association to support employee welfare and initiatives.
President of Asociación Solidarista de Empleados de NTT Data Services 2 years
- Supported and coordinated activities to enhance employee engagement and community involvement.
Certification
Python
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Advanced (C1)
Software
Jira
Qtest
ADO
SAP Backoffice
Postman
SQL
Quote
One’s own thought is one’s world. What a person thinks is what he becomes.
Maitri Upanishads
Interests
Coaching
Leadership
Learn
Timeline
Python
05-2025
Lean
04-2025
Quality Assurance Analyst Lead
Insight Global
03.2024 - Current
Testing Coordinator
NTT Data Services
08.2020 - 06.2023
Quality Assurance Analyst Senior
Astrix Technology Costa Rica
08.2018 - 07.2020
Administrative Assistant Diploma - undefined
Universidad Interamericana (UIA)
01.2016 - 01.2017
Bachelor of Computing Science - Computing Science
Universidad Tecnológica Costarricense
01.2014 - 01.2017
Quality Assurance Analyst
Experian Services Costa Rica
03.2009 - 08.2018
Administrative Assistant - undefined
Universidad Estatal a Distancia (UNED)
01.1999 - 01.2001
Preschool Education Diploma - undefined
Universidad Estatal a Distancia (UNED)
01.1998 - 01.2001
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