CINTHYA RIVERA QUIROS
San José
Summary
Results-driven Project and Operations Manager with extensive experience in supporting sales teams, managing cross-functional projects, and improving operational efficiencies across multiple departments. Skilled in leveraging CRM systems like Salesforce to manage sales cycles, contracts, and transactions, ensuring accuracy and compliance with organizational standards. Expertise in streamlining the Quote-to-Cash process, enhancing sales operations, and collaborating with teams across Finance, Legal, and Sales to accelerate deal closures. Adept at training teams, optimizing workflows, and driving continuous improvements in fast-paced, high-growth environments.
Overview
14
14
years of professional experience
2036
2036
years of post-secondary education
Work History
Service Delivery Operations Team Lead / Microsoft Account
Accenture
12.2023 - Current
- Collaborate with project managers to define project plans, timelines, and estimates to ensure efficient service delivery.
- Manage workload and distribute tasks to ensure an even distribution of responsibilities across the team.
- Monitor delivery performance and quality, tracking metrics and status reports to ensure alignment with service level agreements (SLAs).
- Communicate with internal stakeholders to manage expectations, accountability, and impact.
- Oversee the completion of projects on time and within scope, ensuring high-quality deliverables.
- Act as a liaison across multiple teams, helping ensure smooth execution of projects and processes.
Senior Contract Analyst / Microsoft Account
Accenture
10.2020 - 12.2023
- Supported the sales process by following a defined process to receive requests, initiate contract renewals, and assemble sales contracts in compliance with organizational rules.
- Collaborated with sales teams to ensure that all contracts and order paperwork were complete and accurate, in line with company standards.
- Worked with stakeholders across departments to resolve any issues related to contract creation and approval.
- Supported the sales pipeline readiness by proactively identifying opportunities for process improvement and facilitating quicker contract renewals.
- Ensured proper documentation and adherence to business rules for the sales process.
Accounting Assistant & Customer service
AMA S.A
02.2017 - 09.2020
- Managed accounting functions including accounts payable, petty cash, inventory control, and salary payments.
- Provided customer support, tracked reservations, managed emails, and handled night audit responsibilities to ensure smooth daily operations.
- Supported team members in resolving customer issues, ensuring high levels of customer satisfaction.
Legislative Monitoring Representative
CLC Global
07.2014 - 12.2016
- Monitored legislative projects of interest to clients, providing regular updates and alerts.
- Collaborated with various teams to ensure the accuracy and timely delivery of legislative information.
- Streamlined reporting processes, ensuring consistent documentation of incidents and observations.
- Developed strong relationships with law enforcement agencies, facilitating seamless cooperation during investigations or emergencies.
Customer Service Representative/ Team Lead
GGL Ltda.
03.2011 - 06.2014
- Led a team of customer service representatives, providing training on best practices and legal compliance.
- Set clear performance goals and KPIs for team members, conducted evaluations, and provided regular feedback to ensure growth.
- Fostered a collaborative environment, improving team performance and delivering exceptional customer service.
Education
Project Management Professional Career Certification -
Coursera
Scrum Master - undefined
Coursera
AWS-Cloud Practitioner - undefined
IT College
Conversational English Level: Advanced - undefined
INA-Instituto Costarricense de Turismo
High School diploma - undefined
Ministerio Educación Pública
Accounting Technician - undefined
American Business Academy
Business Administration Technician -
American Business Academy
05.2001 - 01.2013
Skills
- Salesforcecom CRM & CPQ: Experience with managing contracts, sales documentation, and customer transactions using Salesforce
- Order Management: Skilled in managing orders, tracking transactions, and ensuring accuracy in sales cycle documentation
- Cross-functional Collaboration: Proven ability to work effectively with Finance, Legal, and Sales teams to drive results
- Process Optimization: Experience in identifying areas for improvement in the Quote to Cash cycle and implementing solutions to streamline workflows
- Financial & Contracting Principles: Familiar with financial and revenue recognition principles, as well as contracting guidelines
- Multinational Experience: Worked in high-volume, multinational environments, including shared service centers
- Problem-solving & Communication: Strong communication skills and the ability to resolve issues across departments in high-pressure environments
Attitudes
Professional focused on delivering customer service excellence, with solid experience leading teams and managing projects effectively. Committed to achieving goals, fostering collaboration, and maintaining high-quality standards in all interactions. Skilled at managing multiple priorities, motivating teams, and ensuring exceptional results in dynamic and challenging environments.
Timeline
Service Delivery Operations Team Lead / Microsoft Account
Accenture
12.2023 - Current
Senior Contract Analyst / Microsoft Account
Accenture
10.2020 - 12.2023
Accounting Assistant & Customer service
AMA S.A
02.2017 - 09.2020
Legislative Monitoring Representative
CLC Global
07.2014 - 12.2016
Customer Service Representative/ Team Lead
GGL Ltda.
03.2011 - 06.2014
Business Administration Technician -
American Business Academy
05.2001 - 01.2013
Scrum Master - undefined
Coursera
AWS-Cloud Practitioner - undefined
IT College
Conversational English Level: Advanced - undefined
INA-Instituto Costarricense de Turismo
High School diploma - undefined
Ministerio Educación Pública
Accounting Technician - undefined
American Business Academy
Project Management Professional Career Certification -
Coursera
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