Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Experience
References
Hobbies and Interests
Timeline
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Clark McMullan

Oceanside,CA

Summary

Enthusiastic with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Friendly and engaging with a history of delivering excellent customer service. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.

Overview

6
6
years of professional experience

Work History

Manager

Blackstone Pizza
San Marcos, CA
06.2020 - Current
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned work and monitored performance of project personnel.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided leadership during times of organizational change or crisis situations.
  • Established processes to ensure efficient workflow throughout the organization.

Cashier/Line Cook

Blackstone Pizza
San Marcos, CA
05.2018 - 05.2020
  • Greeted customers promptly and responded to questions.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Ensured compliance with all safety regulations within the store environment.
  • Answered phone calls to assist customers with questions and orders.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Stocked shelves with merchandise when needed.
  • Worked closely with front-end staff to assist customers.
  • Performed other duties as assigned by management.

Education

Bachelors in Arts - History

California State University, San Marcos
05.2021

Skills

  • Attention to Detail
  • Manage and work constructively in group environment
  • Highly focused and Organized
  • Ability to work with others as well as independently
  • Self-Motivated with excellent interpersonal skills
  • Research Experience
  • Cash Drawer Balancing
  • Supply Ordering
  • Stock Replenishment
  • Employee Scheduling
  • Customer Service Management
  • Shift Scheduling
  • Drawer Balancing
  • Employee Engagement and Motivation
  • Employee Training
  • Opening and Closing Procedures
  • Schedule Coordination
  • Customer Relations
  • Cash Register Operation
  • Team Leadership
  • Customer Service
  • Hard-Working
  • Flexible Schedule
  • Verbal/Written Communication
  • Heavy Lifting
  • New Hire Training
  • Interpersonal Ability
  • Store Opening and Closing
  • Cash Handling
  • Punctual and Reliable
  • Positive Attitude
  • Operations Management
  • Staff Development
  • Workforce Management
  • Staff Training and Development
  • Performance Management
  • Time Management
  • Staff Management
  • Verbal and Written Communication
  • Schedule Preparation

Accomplishments

  • CSUSM Dean's list Fall Semester 2017
  • CSUSM Dean's list Fall Semester 2019
  • CSUSM Dean's list Spring Semester 2020
  • CSUSM Dean's list Fall Semester 2020
  • CSUSM Dean's list Spring Semester 2021

Leadership Experience

CSUSM German Club, President, Treasurer, August 2019, May 2021, Facilitated and organized club meetings, Coordinated with club members, fellow club officers, and professors to plan events, Handled and watched over the budget for club meetings and events

References

  • Dr. Marion Geiger, Professor, French and German, Modern Language Studies, Film Studies Coordinator, Global Studies, California State San Marcos, 333 S. Twin Oaks Valley rd., San Marcos, CA, 92096, Mark 257, (760) 750-8574, mgeiger@csusm.edu
  • Dr. Jon Spenard, Assistant Professor Anthropology, California State San Marcos, 333 S. Twin Oaks Valley rd., San Marcos, CA, 92096, 760.750.8595, jspenard@csusm.edu

Hobbies and Interests

  • History
  • Historic Archaeology
  • Maya Archaeology
  • World Prehistoric History
  • The Environment
  • Surfing
  • Camping
  • Travel

Timeline

Manager

Blackstone Pizza
06.2020 - Current

Cashier/Line Cook

Blackstone Pizza
05.2018 - 05.2020

Bachelors in Arts - History

California State University, San Marcos

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Clark McMullan