Claudia Marques
Braintree,MA
Summary
Highly organized and self-motivated professional with 4 years of experience in a Social Worker role and over 2 years in Case Worker volunteer position. Experienced with individuals and families experiencing food poverty, housing issues, and homelessness completing ISPs, coordinating referrals and other services in the community, assisting with employment and housing searches, completing housing visits – homes, shelters, and foster care. Demonstrated knowledge and experience in the coordination of criminal justice and intermediate sanction programs. Strong problem solving and decision-making skills with the ability to quickly assess a situation and act accordingly. Fluent communication and presentation skills in English, Cape Verdean Creole, Portuguese, and Spanish. Proven team player providing motivation, training, and leadership by example.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Security Officer
Universal Security (Previously G4S Security)
08.2021 - Current
- Provide Security for the Massport Executive Office
- Work with computer system to sign visitors and contractor in and out
- Issue visitor passes to the contractors so they can obtain access to the building
- Escort visitors with a temporary pass to different departments and monitor cameras.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
Social Worker
Department of Children and Families (DCF)
Boston, MA
01.2017 - 01.2021
- Assessed, evaluated, conducted initial and ongoing case management of children/family services and needs
- Developed, reviewed, updated, and ensured implementation of strength-based service plans for each child in care or custody
- Completed documents accordance with agency and regulatory requirements including ISPs, identifying family and individual needs, and obtaining referrals
- Checked in with families to ensure they followed through with their assigned tasks
- Attended home, shelter, and foster care visits (monthly by case)
- Transported children to health, social services, or other agency-related appointments as required
- Empowered families to make stable commitments to children ensured needed support and services were provided.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
Case Specialist
Trial Court Probation Department
Boston, MA
05.2015 - 07.2018
- Provided assistance to the attorneys, and people doing business with the court
- Input decision of the judge into the Massachusetts court system
- Filed documents and prepared case for the Probation Officer for the next court date.
- Conducted intakes of new cases to ensure compliance with regulations.
- Reviewed and processed case files for accuracy and completeness.
- Monitored progress of cases by obtaining regular updates from clients, providers, and other organizations.
Case Worker
Volunteers of America
06.2013 - 07.2015
- Assisted inmates with a drug addiction, mental health issues or homelessness
- Provided services to them with MassHealth applications, and Social Security
- Assisted inmates prepare for transition to the community by searching for jobs, housing transition, and treatment programs for alcohol and drug addiction.
Lead Monitor
Security Services Specialist
Wakefield, MA
01.2006 - 01.2015
- Coordinated and performed all securities services for Bristol County Community Corrections Center in Taunton
- Worked with administrative staff to enforce rules and ensure all individuals enrolled were compliant with center policies and procedures
- Oversaw and administered all aspects of client movement through the Center during the programming day
- Oversaw random drug and alcohol testing and developed a weekly schedule to ensure proper coverage of this program component during programming hours.
Deputy Sheriff
Plymouth County Sheriff’s Department
Plymouth, MA
01.2008 - 01.2014
- Coordinated aspects of prisoner security and transportation from facilities to courthouses
- Ensured the safety of the community and the individual in custody of the Plymouth County Sheriff’s Department
- Performed additional duties including traffic detail.
Education
Bachelor of Science - Human Services
Cambridge College
Boston06-2019
Associate of Arts - Criminal Justice
Virginia College
Buckingham, VA06-2013
Skills
- Crime Prevention
- Emergency Management
- CCTV Surveillance
- Emergency Response
- Crisis intervention training
- Interior and exterior patrol
- Conflict de-escalation
- Screening wands
- Crisis Management
- Fire safety training
- Law enforcement backgrounds
- Crisis Assessment
- Patient-centered care
- Discharge Planning
- Service planning
- Life Skills Development
- Safety Planning
- Crisis Intervention
- Client Needs Assessment
- Child Development
- Behavioral Management
- Child welfare and protective services
- Case Needs Assessments
- Case Management
- Domestic Violence Training
Timeline
Security Officer
Universal Security (Previously G4S Security)
08.2021 - Current
Social Worker
Department of Children and Families (DCF)
01.2017 - 01.2021
Case Specialist
Trial Court Probation Department
05.2015 - 07.2018
Case Worker
Volunteers of America
06.2013 - 07.2015
Deputy Sheriff
Plymouth County Sheriff’s Department
01.2008 - 01.2014
Lead Monitor
Security Services Specialist
01.2006 - 01.2015
Bachelor of Science - Human Services
Cambridge College
Associate of Arts - Criminal Justice
Virginia College
- Crisis Intervention
- MassHealth Children's Behavioral Health Initiative (CBHI), and Child and Adolescent Needs and Strengths (CANS)
- First Aid AED
- CPR
- Constable License to Carry Firearm Class A for lawful purposes
Certification
- Crisis Intervention
- MassHealth Children's Behavioral Health Initiative (CBHI), and Child and Adolescent Needs and Strengths (CANS)
- First Aid AED
- CPR
- Constable License to Carry Firearm Class A for lawful purposes
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Healthcare benefitsPaid time off401k matchCareer advancementPaid sick leaveVolunteer Experience
Volunteer of America, 06/2013, 07/2015, Case Worker, Assisted inmates with a drug addiction, mental health issues or homelessness, Provided services to them with MassHealth applications, and Social Security, Assisted inmates prepare for transition to the community by searching for jobs, housing transition, and treatment programs for alcohol and drug addiction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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