Event Photography Editor @Febescanlandphotography
Claudia Mendoza
San Pedro
Summary
Dedicated Professional with extensive experience. Solid team player with upbeat, positive attitude and proven skills in critical situation direction. Specialized in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships. Proved ability to accurately completing demands. High-achieving management, possessing excellent communication, organizational and analytical capabilities, as well as training and mentoring. Devises innovative solutions to resolve business and technology challenges.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Digital Inside Sales Analyst for Microsoft
Accenture Solutions
Cariari, Heredia
12.2023 - 04.2024
- Took a modern approach to selling by harnessing the power of rich data, innovative technology and advanced AI to help some of the world’s leading companies.
- Driving demand, Analyzing Vulnerabilities, Creating pipeline, Qualifying and nurturing opportunities, Closing sales and Driving renewals.
- Self-motivated, with a strong sense of personal responsibility, worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines, proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments while using critical thinking to break down problems, evaluate solutions and make decisions.
- Increased efficiency by streamlining data analysis processes and implementing automation tools while developing new analytical models that improved forecasting accuracy and reduced risk exposure.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Americas Azure Monitoring Queue Manager
Microsoft/Persistent
Montes de Oca, San Jose
07.2022 - 04.2023
- Quickly learned new skills to apply them to daily tasks, improving efficiency, productivity and achieved results by working with staff to meet established targets and SLA's
- Demonstrated respect, friendliness and willingness to help wherever needed, also proved successful working within tight deadlines and afast-paced atmosphere
- Improved operations through consistent hard work and dedication to exceed goals through effective task prioritization and great work ethic as well as resource allocation and engaging required teams in collaborations
- Participated in continuous improvement by running preventive checks and generating suggestions, engaging in problem-solving activities to support teamwork, and presenting them to be applied
- Applied strong leadership talents to maintain team efficiency and organize workflows in addition, used coordination and planning skills to achieve results according to schedule while leading and assisting over 60 engineers for the Americas
- Trained and mentored newly hired employees, developed a training manual to use for reference, supervised and coordinated team to provide guidance and support to maximize performance over shadowing and teaching / Q&A sessions
Storage Engineer for Pure Storage
CSS Corp
03.2022 - 07.2022
- Analyzed complex data and identified anomalies, trends and risks to provide useful insights to improve internal controls through VM's FUSE logs
- Designed and implemented effective database solutions and models to store and retrieve data, explained data results and discussed how best to use data to support project objectives and corrected issues and applied preventive patches on systems
- Communicated new or updated data requirements to customer's team, while monitoring incoming data analytics requests and distributed results to support processes and resolution strategies
- Developed, implemented and maintained data analytics protocols, standards and documentation while handling team communications and information for meetings
- Actively listened to customers' requests, confirming full understanding before addressing concerns and offered friendly and efficient service to customers, handled challenging situations with ease
Certified Interpreter
Voiance
05.2021 - 02.2022
- Serve as interpreter on medical, legal , technology and 911 calls for patients and staff conversations simultaneously to help both parties conduct business, tech support, handle medical and legal encounters
- Manage personal and emergency concerns as well as civil trials or recorded statements by delivering accurate, skilled interpretations to expedite effective communications and understandings
- Follow ethical codes to protect confidentiality of patient on medical, legal, technology, security and critical information including streamlined customer and provider interaction by granting professional conduit channel of concise and complete messages
- Learned new skills and apply them to daily tasks, improving efficiency and productivity within compliance and unbiased professionalism while maintaining message content, tone and emotion as closely as possible which facilitated communication between law enforcement personnel and individuals involved in accidents such as witnesses and persons of interest
Critical Situation Manager
Tek-Experts
08.2019 - 04.2021
- Defined and initiated project deliverables, schedule project performance while supervising and monitored status of tasks from initiation through completion
- Monitored team progress, enforced deadlines, resource allocation, and resolved inspection deficiencies, external dependencies, and potential roadblocks
- Maximized customer satisfaction through effective operational management in accordance with all quality standards and customer requirements, and oversaw project details, consistently adhering to legal requirements
- Managed contracts and service level agreements to identify potential risks and implement mitigation actions to protect development processes from unforeseen delays and streamlined processes
- Worked providing support for different technologies such as Virtual Machines, Azure Cloud, Kubernetes, Hypervisors, Active Directory, among others while assessing project risks and devised mitigation actions encompassing close attention to contracts by subcontractors and engineers involved
Retention Representative, Webpage Support Agent
Livecareer, BOLD
09.2017 - 08.2019
- Reviewed customer requests, addressed concerns, answered questions and defined specifications before completing orders
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions catering to each different customer
- Assessed webpage and editing/formatting issues to determine appropriate troubleshooting methods for remediation
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources
Education
Associate of Applied Science - Log Analytics
Microsoft Cloud Academy
Virtual 02.2023
Associate of Applied Science - AWS Basic Cloud And Virtualization
CSS CORP Global Training Portal
CSS CORP04.2021
Associate of Arts - IT Project Management
Udemy
Virtual06.2021
Associate of Arts - Introduction To Service With ITIL 4
UDEMY
Virtual Learning04.2021
Associate of Arts - Cybersecurity | Python
Networking Virtual Academy
Virtual 04.2020
Bachelor of Arts - CNNA
Universidad Juan Pablo Segundo
Ayarco Sur, Curridabat01.2020
M.D. - Child Development And Family Studies
University of California, Riverside
Riverside, CA2011
GED - GPA: 4.0
Ánimo Venice Charter High School
Los Angeles, CA2008
Skills
- Office 365 knowledge
- Networking and Databases
- Data Storage (Software-Hardworking
- FUSE (Linux) AWS (Basics)
- Virtual Machines and Active Directory
- IT Project management
- Systems and automation applications
- Fluent in English and Spanish
- Information retainability
- Time management ability
- Active listener and empathetic
- Problem-solving strengths
- Accountable and resourceful
- Log Analytics, Oracle, Salesforce
- Introduction to Service with ITIL 4
- Security, Python, and Ethical Hacking
- Cloud Computing (Azure) and Virtualization
- Digital Inside Sales
Timeline
Digital Inside Sales Analyst for Microsoft
Accenture Solutions
12.2023 - 04.2024
Americas Azure Monitoring Queue Manager
Microsoft/Persistent
07.2022 - 04.2023
Storage Engineer for Pure Storage
CSS Corp
03.2022 - 07.2022
Certified Interpreter
Voiance
05.2021 - 02.2022
Critical Situation Manager
Tek-Experts
08.2019 - 04.2021
Retention Representative, Webpage Support Agent
Livecareer, BOLD
09.2017 - 08.2019
Associate of Applied Science - Log Analytics
Microsoft Cloud Academy
Associate of Applied Science - AWS Basic Cloud And Virtualization
CSS CORP Global Training Portal
Associate of Arts - IT Project Management
Udemy
Associate of Arts - Introduction To Service With ITIL 4
UDEMY
Associate of Arts - Cybersecurity | Python
Networking Virtual Academy
Bachelor of Arts - CNNA
Universidad Juan Pablo Segundo
M.D. - Child Development And Family Studies
University of California, Riverside
GED - GPA: 4.0
Ánimo Venice Charter High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Work with Kids @CentroInfantilEmmanuel
Day Traiding, Airbnb arbitrage, Networker @NVU
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