Jira
Claudia Olguín
Corporate Digital Mktg Assoc Manager | Project Management
San José
Summary
Passionate about marketing and project management, with experience as an account executive in digital agencies and ATL marketing. Developed a deep understanding of client needs and collaborated effectively to achieve goals. Transitioned into the role of project manager, focusing on driving successful digital marketing initiatives. Oversees the development of websites, platforms, microsites, landing pages, and UX/UI design projects. Strong organizational skills ensure seamless project execution. Committed to continuous learning for personal and professional growth. I believe in the power of teamwork and prioritizes transparent communication and maintain excellent relationships with clients and stakeholders, consistently delivering results and demonstrating adaptability in various working. processes.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Corporate Digital Marketing Associate Manager
Accenture
San José, Provincia de San Jose
03.2024 - Current
- Spearhead the implementation of digital best practices for accenture.com, ensuring alignment with user experience principles and brand messaging through meticulous project oversight
- Streamline workflows and foster cross-functional collaboration by actively refining processes, resulting in enhanced project efficiencies and increased team synergy
- Manage the development and delivery of client pages, coordinating with stakeholders, establishing timelines, communicate progress, and ensure on-time project fulfillment while maintaining high-quality standards
- Lead as a project manager cross-functional teams to execute key a.com projects, enforcing processes that ensure consistent brand representation and achieving significant improvements in user experience metrics
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Program & Project Management Specialist
Accenture
San José, Provincia de San Jose
09.2023 - 03.2024
- Collaborate with diverse teams to devise and implement go-to-market (GTM) strategies for digital campaigns, driving project alignment and execution across local and US stakeholders
- Lead the ISV pod, facilitating regular progress meetings with stakeholders to maintain transparency, address concerns, and ensure alignment on key decisions ensuring the effective management of end-to-end project lifecycles
- Enhance departmental processes by generating monthly performance reports for Microsoft executives, documenting procedural improvements and providing actionable insights for team enhancements
- Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.
- Established strong working relationships with key stakeholders by maintaining open lines of communication, demonstrating empathy, and collaborating on mutually beneficial solutions.
- Managed resource allocation effectively by prioritizing tasks based on urgency, complexity, dependencies, or availability of skilled personnel.
- Monitored project progress, identified risks and took corrective action as needed.
Project Manager
Prodigious
San José, Provincia de San Jose
03.2021 - 09.2023
- Directed the end-to-end development and quality assurance of digital assets, including emails and websites, ensuring delivery met project specifications and timelines
- Acted as the Resource Manager, optimizing resource allocation, managing Jira ticket logging, and facilitating communication with onshore teams to meet critical project deadlines
- Collaborated with cross-border teams in Colombia and Philadelphia, driving project initiatives through effective communication and coordination to support project objectives
- Implemented a structured feedback process by logging QA tickets, assessing work quality, and offering constructive insights to boost team performance and project outcomes
- Established effective communication among team members for enhanced collaboration and successful project completion.
Account Executive
Buzz
San José, Provincia de San Jose
02.2020 - 02.2021
- Served as the primary contact point for high-profile client accounts Holcim, SYKES and Centro Cultural Norteamericano, efficiently coordinating project tasks and ensuring alignment between client expectations and internal team capabilities
- Managed account progress, facilitated strategic suggestions, and coordinated task distribution to ensure the successful and timely culmination of deliverables related to key campaigns
- Fostered effective teamwork and communication, driving optimal results through proactive engagement with clients regarding project scope and anticipated outcomes
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Website Project Manager
CreativeDrive
San José, Provincia de San Jose
06.2018 - 02.2020
- Led technology projects for prominent clients including CreativeDrive and Visa, overseeing the development of websites and landing pages while managing project timelines and resource allocation
- Streamlined project communications, acting as the central link between client needs and project outcomes to achieve high-quality deliverables while adhering to deadlines
- Oversaw comprehensive project phases, from initial design through to deployment, while implementing SEO strategies to enhance site visibility and user engagement
- Strengthened internal communication by establishing clear workflows and maintaining regular progress updates among team members.
- Led cross-functional teams to successfully launch new websites and update existing ones.
- Managed budget allocation and resource distribution for efficient project execution.
Account Executive
FCB Crea
San José, Provincia de San Jose
09.2016 - 05.2018
- Coordinated comprehensive marketing projects across Central America for major clients, ensuring clear communication and alignment of strategies across diverse brand categories
- Managed integrated campaigns, tailored to distinct client requirements, while maintaining an effective flow of information among creative teams and stakeholders to achieve campaign goals
- Proactively oversaw two high-impact cultural projects, orchestrating communication materials and campaigns for significant events, effectively engaging various audience demographics
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Account Executive
J. Walter Thompson
San José, Provincia de San Jose
04.2015 - 09.2016
- Acted as a dedicated Account Executive for a major client, managing comprehensive project requirements including campaign development, event execution, and cross-channel communication strategies
- Ensured timely completion and quality assurance of marketing materials by managing project teams and facilitating collaboration on digital and social media initiatives
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Stayed current on company offerings and industry trends.
Education
Creative UX/UI - User Experience, Interface & Business Design
Universidad Veritas
Costa Rica 06.2024 - 11.2024
PowerBi básico -
FundaTec
Costa Rica 06.2023 - 07.2023
Scrum Master and SCRUM Foundations Professional Certificate -
SCRUMStudy
Costa Rica 07.2022 - 08.2022
Project Management Specialization -
Instituto Tecnológico De Costa Rica
Costa Rica 09.2020 - 04.2021
Visual Thinking -
Universidad Creativa
Costa Rica 07.2020 - 08.2020
Strategic Planning Certification -
Planning Academy, Universidad Latina
Costa Rica 04.2018 - 07.2018
Digital Marketing Specialization -
La 404
Costa Rica 10.2018 - 12.2018
Creative Planning Postgraduate -
Escuela Superior De Creativos Publicitarios
Argentina 01.2011 - 01.2014
Art Direction, Creativity and Copywriting Certification -
Brother Escuela De Creativos
Argentina 02.2011 - 12.2011
Advertising Graphic Design Degree -
Universidad Veritas
Costa Rica 01.2007 - 01.2011
Skills
- Collaborative Teamwork
- Eager To Learn
- Proficient English Communication
- End-to-end project management
- Problem-Solving Skills
- Stakeholder management
Software
Figma
Monday
Azure DevOps
Photoshop
Microsoft Office
Timeline
Creative UX/UI - User Experience, Interface & Business Design
Universidad Veritas
06.2024 - 11.2024
Corporate Digital Marketing Associate Manager
Accenture
03.2024 - Current
Program & Project Management Specialist
Accenture
09.2023 - 03.2024
PowerBi básico -
FundaTec
06.2023 - 07.2023
Scrum Master and SCRUM Foundations Professional Certificate -
SCRUMStudy
07.2022 - 08.2022
Project Manager
Prodigious
03.2021 - 09.2023
Project Management Specialization -
Instituto Tecnológico De Costa Rica
09.2020 - 04.2021
Visual Thinking -
Universidad Creativa
07.2020 - 08.2020
Account Executive
Buzz
02.2020 - 02.2021
Digital Marketing Specialization -
La 404
10.2018 - 12.2018
Website Project Manager
CreativeDrive
06.2018 - 02.2020
Strategic Planning Certification -
Planning Academy, Universidad Latina
04.2018 - 07.2018
Account Executive
FCB Crea
09.2016 - 05.2018
Account Executive
J. Walter Thompson
04.2015 - 09.2016
Art Direction, Creativity and Copywriting Certification -
Brother Escuela De Creativos
02.2011 - 12.2011
Creative Planning Postgraduate -
Escuela Superior De Creativos Publicitarios
01.2011 - 01.2014
Advertising Graphic Design Degree -
Universidad Veritas
01.2007 - 01.2011
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