Claudia Stummvoll
Richardson,TX
Overview
40
40
years of professional experience
1
1
Certification
Work History
Massage Therapist
1Hotel
01.2021 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Massage Therapist
My Own Spa “Dia’s Massage Therapy”
05.2013 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Personal Trainer
LA Fitness
01.2009 - 02.2012
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
Airline Customer Service Agent
British Airways
04.1991 - 06.2003
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Travel Agent and Travel Guide
Travel Berlin
11.1988 - 01.1991
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Sales Representative
Rieger Pelze
09.1984 - 09.1988
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Esthetician - Master Aesthetician
Cosmetology Academy
Carrollton, TX01.2015
Massage Therapist - Massage Therapy
Sterling Health Center
Addison, TX05.2012
Personal Trainer - Sport And Fitness Administration
Cooper
Dallas TX01.2010
Bachelor Of Applied Science - Tourism And Travel Agency
DAS in Germany
Munich In Germany 01.1990
Sales And Marketing Education
Rieger
Munich In Germany 09.1988
Skills
- Aroma Therapy
- Front Desk Management
- Swedish Massage
- Reflective Listening
Accomplishments
Very good costumer device skills
I raised 4 kids that are out of college now
I’m licensed in Massage and esthetician in Texas, Florida and Nevada
Certification
- LMT - Licensed Massage Therapist
- Licensed Esthetician
Languages
German
Native or Bilingual
Spanish
Professional Working
English
Full Professional
Timeline
Massage Therapist
1Hotel
01.2021 - Current
Massage Therapist
My Own Spa “Dia’s Massage Therapy”
05.2013 - Current
Personal Trainer
LA Fitness
01.2009 - 02.2012
Airline Customer Service Agent
British Airways
04.1991 - 06.2003
Travel Agent and Travel Guide
Travel Berlin
11.1988 - 01.1991
Sales Representative
Rieger Pelze
09.1984 - 09.1988
Esthetician - Master Aesthetician
Cosmetology Academy
Massage Therapist - Massage Therapy
Sterling Health Center
Personal Trainer - Sport And Fitness Administration
Cooper
Bachelor Of Applied Science - Tourism And Travel Agency
DAS in Germany
Sales And Marketing Education
Rieger
- LMT - Licensed Massage Therapist
- Licensed Esthetician