Claudia Desire Zaldivar Castellanos
Bachelor's Degree In Bilingual Basic Education
San Pedro Sula
Summary
Adept at navigating complex immigration laws, I significantly enhanced visa application success rates at Xplora Visa & Travel Hn through meticulous documentation and case analysis. My strong analytical skills, coupled with motivational abilities, fostered a client-centric environment, leading to numerous referrals. Achievements include streamlining processes and providing exceptional guidance, underpinned by a commitment to detail and cross-cultural understanding.
Overview
9
9
years of professional experience
17
17
years of post-secondary education
2
2
Languages
2
2
Certificates
Work History
Immigration Visa Advisor
Xplora Visa & Travel Hn
San Pedro Sula, Departamento De Cortes
03.2020 - Current
- Managed at least 50 applicants per month.
- Provided exceptional customer service, leading to numerous referrals from satisfied clients.
- Maintained up-to-date knowledge on immigration laws and regulations, providing clients with reliable information and advice.
- Identified potential barriers to visa approval, proactively addressing concerns to improve clients'' chances of success.
- Assisted students with obtaining education-related visas for schools offering acceptance letters.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Optimized operational efficiency by implementing CRM system tailored to advisory services.
- Advocated for students to access available resources.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
English Teacher's Assistant
Santa Maria Del Valle Bilingual School & Institute
San Pedro Sula, Departamento de Cortes
08.2018 - 02.2020
- Managed approximately groups of 30 students.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Mentored and tutored individual students needing additional help.
- Handled class records for attendance, assignment grades and course participation scores.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Customer Sales Representative
Allied Global
San Pedro Sula, Departamento de Cortes
12.2015 - 12.2017
- Handled about 35 calls per shift back to back.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Streamlined sales process, reducing time from lead to close.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Assisted call-in customers with questions and orders.
- Emphasized product specifications to meet customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
Education
No Degree - Bachelor's Degree in Bilingual Basics Education
Universidad Pedagogica Nacional Francisco Morazan
San Pedro Sula, Honduras 01.2020 - Current
High School Diploma -
Jordan River School & Institute
San Pedro Sula, Honduras 02.2002 - 11.2013
Skills
Strong analytical skills
Languages
English
Bilingual or Proficient (C2)
Certification
• Immigration law work visas of the United States of America 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Higher specialization in Immigration Law of the United States of America 2025
01-2025
• Immigration law work visas of the United States of America 2024
11-2024
Immigration Visa Advisor
Xplora Visa & Travel Hn
03.2020 - Current
No Degree - Bachelor's Degree in Bilingual Basics Education
Universidad Pedagogica Nacional Francisco Morazan
01.2020 - Current
English Teacher's Assistant
Santa Maria Del Valle Bilingual School & Institute
08.2018 - 02.2020
Customer Sales Representative
Allied Global
12.2015 - 12.2017
High School Diploma -
Jordan River School & Institute
02.2002 - 11.2013
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