Summary
Overview
Work History
Education
Skills
References
Read and Teach at Church
Timeline
Generic
Connie Francis Roda Cedeño

Connie Francis Roda Cedeño

Senior Sales And Operations Manager
Tejar,Cartago

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

19
19
years of professional experience
2
2
Languages

Work History

Gerente Operaciones

Partners Logistics Costa Rica Ltda
Tejar , Provincia De Cartago
01.2010 - Current
  • Sales, Import and export managed, prioritized tasks and allowing senior staff to increase
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Gerente De Operaciones

Beken Logistics, S.A.
04.2008 - 12.2009
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Asistente De Operaciones En Importación

Baimar internacional
05.2006 - 03.2008
  • Managed day-to-day department operations with effective workflow coordination.
  • Provided administrative support with accurate document preparation and data entry.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
  • Prepared and delivered operational performance reports to inform management.
  • Assisted operations manager with planning of routine operations and special projects.

Education

High School Diploma -

Colegio Técnico Profesional Y De Servicios De Sabana Sur (COTEPECOS)
Sabana Sur, San Jose
12.2000

Técnico Medio - Secretariado

Colegio Técnico Profesional Y De Servicios De Sabana Sur (COTEPECOS)
Sabana Sur, San Jose
12.2000

Some College (No Degree) - English Language

Instituto Bilingüe Costarricense
San Jose, Costa Rica

Programas Office - English Language

IDECO
San Jose, Costa Rica

Administración de Empresas - Business Administration

UNED
San Jose, Costa Rica

Ph.D. - International Commerce

UNED
San Jose, Costa Rica

Skills

Operations management

Team leadership

Employee performance evaluations

Problem-solving

Task delegation

Team motivation

Decision-making

Time management

Customer service

Customer relations

Adaptability and flexibility

Team building

References

  • Álvaro, Castro Espinoza, Gerente General, 8814-2342, Partners Logistics CR
  • Nancy, Robles, Agente Aduanero, 8726-1661, R y G Logística
  • Yirlannia, Espinoza, 8785-1724, Yirla’s Spoon Food

Read and Teach at Church

I love read different kinds of book about life,  experiences and self development, to help people around me.

Timeline

Gerente Operaciones

Partners Logistics Costa Rica Ltda
01.2010 - Current

Gerente De Operaciones

Beken Logistics, S.A.
04.2008 - 12.2009

Asistente De Operaciones En Importación

Baimar internacional
05.2006 - 03.2008

High School Diploma -

Colegio Técnico Profesional Y De Servicios De Sabana Sur (COTEPECOS)

Técnico Medio - Secretariado

Colegio Técnico Profesional Y De Servicios De Sabana Sur (COTEPECOS)

Some College (No Degree) - English Language

Instituto Bilingüe Costarricense

Programas Office - English Language

IDECO

Administración de Empresas - Business Administration

UNED

Ph.D. - International Commerce

UNED
Connie Francis Roda CedeñoSenior Sales And Operations Manager