Connie Francis Roda Cedeño
Senior Sales And Operations Manager
Tejar,Cartago
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Gerente Operaciones
Partners Logistics Costa Rica Ltda
Tejar , Provincia De Cartago
01.2010 - Current
- Sales, Import and export managed, prioritized tasks and allowing senior staff to increase
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Gerente De Operaciones
Beken Logistics, S.A.
04.2008 - 12.2009
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Asistente De Operaciones En Importación
Baimar internacional
05.2006 - 03.2008
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Collaborated with other departments to foster smooth operation of daily processes.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Prepared and delivered operational performance reports to inform management.
- Assisted operations manager with planning of routine operations and special projects.
Education
High School Diploma -
Colegio Técnico Profesional Y De Servicios De Sabana Sur (COTEPECOS)
Sabana Sur, San Jose12.2000
Técnico Medio - Secretariado
Colegio Técnico Profesional Y De Servicios De Sabana Sur (COTEPECOS)
Sabana Sur, San Jose12.2000
Some College (No Degree) - English Language
Instituto Bilingüe Costarricense
San Jose, Costa RicaProgramas Office - English Language
IDECO
San Jose, Costa RicaAdministración de Empresas - Business Administration
UNED
San Jose, Costa RicaPh.D. - International Commerce
UNED
San Jose, Costa RicaSkills
Operations management
Team leadership
Employee performance evaluations
Problem-solving
Task delegation
Team motivation
Decision-making
Time management
Customer service
Customer relations
Adaptability and flexibility
Team building
References
- Álvaro, Castro Espinoza, Gerente General, 8814-2342, Partners Logistics CR
- Nancy, Robles, Agente Aduanero, 8726-1661, R y G Logística
- Yirlannia, Espinoza, 8785-1724, Yirla’s Spoon Food
Read and Teach at Church
I love read different kinds of book about life, experiences and self development, to help people around me.
Timeline
Gerente Operaciones
Partners Logistics Costa Rica Ltda
01.2010 - Current
Gerente De Operaciones
Beken Logistics, S.A.
04.2008 - 12.2009
Asistente De Operaciones En Importación
Baimar internacional
05.2006 - 03.2008
High School Diploma -
Colegio Técnico Profesional Y De Servicios De Sabana Sur (COTEPECOS)
Técnico Medio - Secretariado
Colegio Técnico Profesional Y De Servicios De Sabana Sur (COTEPECOS)
Some College (No Degree) - English Language
Instituto Bilingüe Costarricense
Programas Office - English Language
IDECO
Administración de Empresas - Business Administration
UNED
Ph.D. - International Commerce
UNED