Cristal Vanegas Saavedra
Customer Service Representative
Santo Domingo,Heredia
Summary
Customer service professional with over 5 years of experience providing multi channel support through live chat, email, and phone. Skilled in customer communication, problem solving, conflict resolution, and managing high volume interactions in fast paced environments. Experienced in handling multiple customer inquiries simultaneously while maintaining service quality and a positive customer experience. Additional experience in order management, inventory management, and customer relationship management.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Customer Service Representative
Mybookie.ag, Xbet.ag
06.2021 - 06.2026
- Provide professional customer support through live chat, email, and phone, handling 50+ customer interactions per shift.
- Manage up to 4 simultaneous live chats, maintaining high response times, accuracy, and service quality.
- Assist customers with deposits, withdrawals, bonuses, and sports betting-related inquiries.
- Efficiently troubleshoot and resolve customer issues and complaints, contributing to high customer satisfaction.
Virtual Casino Dealer
Visionary IGaming
01.2020 - 01.2021
- Conducted live casino games, including Blackjack, Roulette, and Baccarat, ensuring accuracy and adherence to established game procedures.
- Delivered a professional, engaging, and customer-focused experience in real time while maintaining composure, precision, and efficiency in a fast-paced environment.
Business Owner
Cosmetics & Beauty Retail
03.2017 - 01.2019
- Managed an independent cosmetics retail business, sourcing and importing beauty products from the United States for local resale.
- Managed the end-to-end sales process, including customer inquiries, product recommendations, order coordination, and follow-up.
- Handled customer inquiries through digital channels, providing product information, recommendations, and personalized assistance.
- Managed sales revenue and business reinvestment, allocating funds toward new inventory and supporting business growth.
- Built strong customer relationships through responsive communication and personalized service.
Education
Completed 8th Grade - High School Education
Liceo Santo Domingo
Santo Domingo 05.2001 -
English Course - Language Studies
Sotoya Student Institute
Customer Service Certification - Customer Relations
SICSA
Skills
- Customer Service & Support — Chat, Email & Phone
- Customer Communication
- Problem Solving
- Conflict Resolution
- Multitasking & Prioritization
- Teamwork & Collaboration
- Adaptability
- Customer Relationship Management
- Order Management
- Product Knowledge & Recommendations
- Payment & Transaction Handling
- Attention to Detail
Timeline
Customer Service Representative
Mybookie.ag, Xbet.ag
06.2021 - 06.2026
Virtual Casino Dealer
Visionary IGaming
01.2020 - 01.2021
Business Owner
Cosmetics & Beauty Retail
03.2017 - 01.2019
Completed 8th Grade - High School Education
Liceo Santo Domingo
05.2001 -
English Course - Language Studies
Sotoya Student Institute
Customer Service Certification - Customer Relations
SICSA