Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Generic
Cristhian Vindas
Open To Work

Cristhian Vindas

Lagunilla

Work Preference

Work Type

Full Time

Location Preference

Remote

Summary

A versatile and dynamic professional with a strong background in customer service and process improvement within multilingual environments. . For the last 2 years I developed leadership and team management skills in fast-paced, customer-focused environment. Proven ability to implement effective operational strategies and enhance team performance.

With knowledge in MS Office 365, Windows, Power BI. I am a fast learner, rapidly acquiring new skills. Proven ability to implement effective operational strategies and enhance team performance. Utilized problem-solving skills to navigate complex situations and ensure mission success fostering teamwork and maintaining high operational standards.

Overview

7
7
years of professional experience

Work History

Leadership & Team Management

Teknowledge
03.2023 - 09.2025
  • Led a team in providing solutions for complex queries and challenging issues to colleagues across the APAC and EMEA regions.
  • Interpreted and reported on team performance data to inform key business decisions for the client.
  • Developed comprehensive training materials for new hires and coached the team, leading to a significant improvement in overall performance.
  • Collaborated with partners to review knowledge base articles and standardize processes, resulting in improved efficiency across all regions.

Intake Specialist

Teknowledge
06.2023 - 09.2025
  • I used to back up the Executive, Legal, and Press (ELP) Escalation team's intake. My duties included creating, rerouting, and transferring cases to the appropriate technical, commercial, or consumer teams according to requests.

Trilingual Executive Customer Assistant (Microsoft LOB)

Teknowledge
09.2020 - 03.2023
  • Managed executive-level escalation cases related to Account & Billing, including handling refunds, cancellations, and account recovery.
  • Provided troubleshooting and resolved warranty matters for Xbox and Surface devices, facilitating replacements and exchanges.

Trilingual Transaction Risk Management (Temporary Back Office)

Amazon
11.2019 - 02.2020
  • Prevented financial fraud by verifying customer information with Brazilian banks.
  • Assessed, held, or released suspicious orders and performed account sanitization to mitigate risk.

Trilingual Representative

Sykes
12.2018 - 07.2019
  • Resolved customer issues related to purchase reporting and managed escalations effectively.
  • Utilized Salesforce CRM to track and manage customer cases.

Waiter Trainee

Courtyard Marriott
01.2015 - 01.2015
  • Provided exceptional customer service in the restaurant and room service orders.
  • Assisted with the execution of social events.

Education

English Teaching

University of Costa Rica (UCR)
12.2018

Tourism and Hospitality

Technical Professional High School of Matapalo
12.2015

High School Diploma - undefined

High School of Matapalo, Quepos
01.2015

Skills

  • Customer Service

  • Leadership

  • Goal oriented

  • Adaptability

  • Positive Communication

  • Problem-Solving

  • Empathy

  • Team work

Languages

Spanish: Native
English: B2-C1
Portuguese: B2-C1
French: B1-B2
German: A1

Timeline

Intake Specialist

Teknowledge
06.2023 - 09.2025

Leadership & Team Management

Teknowledge
03.2023 - 09.2025

Trilingual Executive Customer Assistant (Microsoft LOB)

Teknowledge
09.2020 - 03.2023

Trilingual Transaction Risk Management (Temporary Back Office)

Amazon
11.2019 - 02.2020

Trilingual Representative

Sykes
12.2018 - 07.2019

Waiter Trainee

Courtyard Marriott
01.2015 - 01.2015

Tourism and Hospitality

Technical Professional High School of Matapalo

High School Diploma - undefined

High School of Matapalo, Quepos

English Teaching

University of Costa Rica (UCR)

References

Jeison Calderon, Independent Engineer, Phone (+506) 72742187


Stephanie Castro, Trilingual agent at Much Better.

Phone (+506) 88540315

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Cristhian Vindas