Cristhoper Corella Nunez
Santa Ana
Summary
Dynamic senior leader with extensive experience in customer service management, focused on fostering collaboration among cross-functional teams to enhance employee well-being and drive organizational success. Strong commitment to team performance is complemented by a proven track record of setting ambitious goals, crafting effective strategies, and achieving measurable results. Exceptional communication skills, self-motivation, and robust networking abilities contribute to a positive work environment and inspire team engagement. Recognized for a proactive approach to leadership, ensuring alignment with organizational objectives while nurturing talent and promoting a culture of excellence.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Solutions Specialist
Mouritech
03.2025 - 04.2026
- Inspected products as part of adherence to quality standards.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Monitored project status and productivity while inspecting performances to decrease process discrepancies.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
SME Floor Support
Infosys BPM
02.2022 - 12.2024
- Enhanced team productivity by setting expectations, implementing efficient work processes, monitoring progress and performance. Focused on customer service and sales.
- Customer satisfaction surveys conducted and provided feedback to improve processes.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Administrative tasks: payroll, sick leaves, vacations, trainings, DA's, etc
- Mentored junior team members, contributing to their professional growth and development.
Management Bank Accounts
Client Services
01.2021 - 02.2022
- Manage bank account and prevent fraud, give an accurate and quick response to any questions guide customer with any process through the bank application.
- Increased customer satisfaction ratings and resolution by closely monitoring service quality standards.
- Provided support to the team during call taking, escalations, follow ups, company procedures, QA, training, etc.
- Administrative tasks: payroll, sick leaves, vacations, trainings, DA's, etc
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Colegio Santa Ana
Santa Ana, Costa Rica01.2007
Skills
Costumer Relationship
Timeline
Solutions Specialist
Mouritech
03.2025 - 04.2026
SME Floor Support
Infosys BPM
02.2022 - 12.2024
Management Bank Accounts
Client Services
01.2021 - 02.2022
High School Diploma -
Colegio Santa Ana
Work History
2021-10 - Current Excel, Pivot Tables, Dashboard