Cristian Hernandez
Sr Credit & Collections Lead
Heredia
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Thermo Fisher Scientific
Sr. Accounts Receivable Lead
12.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Sr.Credit & Collections Analyst
Kimberly Clark Global Business Center
10.2017 - 11.2022
- Assisted with financial forecasting by providing accurate data on expected collections activity based on historical trends and current market conditions.
- Managed a diverse portfolio of accounts, ensuring timely collections and minimized losses from bad debts.
- Contributed to improved cash flow management by consistently meeting or exceeding targets for collections performance metrics.
- Optimized cash application processes by automating manual tasks, increasing accuracy and efficiency in recording payments received.
Order to Cash Analyst
Bridgestone Firestone
04.2016 - 07.2016
- Analyzed and resolved order discrepancies, minimizing delays in the fulfillment process.
- Implemented customer credit policies and procedures, resulting in reduced risk exposure and improved cash flow for the organization.
- Facilitated smooth interdepartmental collaboration through clear communication channels during all stages of the order-to-cash cycle.
- Implemented process improvements within the order-to-cash cycle, driving increased operational efficiency and cost reduction.
Customer Service Analyst
Henkel
01.2012 - 03.2016
- Identified trends in customer inquiries, providing insights to improve products or services accordingly.
- Conducted thorough root cause analyses for recurring issues, implementing preventive measures to minimize future occurrences.
- Increased first-call resolution rates by creating an extensive knowledge base for quick reference during interactions with customers.
- Improved overall team morale through open communication channels and fostering a supportive work environment.
- Achieved high customer retention rates with exceptional communication skills and a deep understanding of client needs.
Accounting Analyst
Banco Nacional
10.2011 - 12.2011
- Streamlined accounting processes for increased efficiency and reduced errors.
- Reduced month-end closing time through streamlined account reconciliations and process improvements.
- Researched billing and invoice problems and resolved issues in compliance with established standards.
- Assisted external auditors during annual reviews, providing detailed documentation and clarification on complex accounting issues.
Education
Bachelor of Engineering - Industrial Engineer
Universidad Hispanoamericana
Heredia 05.2001 -
High School Diploma -
Colegio Tecnico Profesional De Flores
Heredia 05.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Time management
Flexible and adaptable
Multitasking
Dependable and responsible
Organization and time management
Excellent communication
Accomplishments
- Achieved amazing reduction by completing Bad Debt Task with accuracy and efficiency.
Certification
CERTIFICACIÓN SIX SIGMA YELLOW BELT
Timeline
Thermo Fisher Scientific
Sr. Accounts Receivable Lead
12.2022 - Current
CERTIFICACIÓN SIX SIGMA YELLOW BELT
10-2022
Sr.Credit & Collections Analyst
Kimberly Clark Global Business Center
10.2017 - 11.2022
Order to Cash Analyst
Bridgestone Firestone
04.2016 - 07.2016
Customer Service Analyst
Henkel
01.2012 - 03.2016
Accounting Analyst
Banco Nacional
10.2011 - 12.2011
Bachelor of Engineering - Industrial Engineer
Universidad Hispanoamericana
05.2001 -
High School Diploma -
Colegio Tecnico Profesional De Flores
05.2001 -
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