Cristina Barquero
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Interpreter Coordinator
Language Service Associates
08.2022 - Current
- Inbound calls, intake questions of clients who needs an interpreter, transfer the client to the correct language needed, dial out and add third parties, schedule calls (over the phone or video), cancel a pre schedule interpreter, set up a call back when there are no interpreters available, fill formal claims, fill forms to provide kudos for an interpreter, request an interpreter ID when the client requested, check if the language requested is provided, look for alternative language when the one requested is not available, log in/out an interpreter, add proper notes when is needed, check the campfire constantly for any immediate information, check the email for any update or important information send.
Telecommunications Technician
RACSA
05.2002 - Current
- Provide support to mobile lines with issues such as coverage (when a customer in a certain place doesn't have mobile service), internet issues (slow connection or doesn't have internet) roaming (doesn't work outside CR or have issues connecting) review client's messages when is needed, review the internet packages the client has requested, check the status of a mobile line in real time. Use Outlook mail to maintain contact with clients, send and receive email messages from/to clients, create folder with names and numbers from clients.
Customer Service Representative
Amazon
04.2020 - 05.2022
- Provide support to Amazon's devices (Ebooks, tablets, Fire Stick, Alexa), apps installed in Amazon's devices, Prime video support installed in all digital devices, help the customer to select the best device according to their needs, issue refunds and returning labels.
Education
Telematic Engineering
Universidad Latina
Microsoft package
Instituto Nacional de Aprendizaje
Cisco Networking Academy modules I,II,III,IV, (CCNA)
Universidad de Costa Rica
Skills
- Customer service management techniques
- Ability to work under pressure
- Reliability
- Problem-solving abilities
- Multitasking Abilities
- Time management
- Attention to detail
- Teamwork and collaboration
- Excellent communication
- Task prioritization
- Team collaboration
- Adaptability and flexibility
- Relationship building
Timeline
Interpreter Coordinator
Language Service Associates
08.2022 - Current
Customer Service Representative
Amazon
04.2020 - 05.2022
Telecommunications Technician
RACSA
05.2002 - Current
Microsoft package
Instituto Nacional de Aprendizaje
Cisco Networking Academy modules I,II,III,IV, (CCNA)
Universidad de Costa Rica
Telematic Engineering
Universidad Latina
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