Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cristina Campos

Escazú,San Jose

Summary

Focused Project Manager bringing 10 years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Project Manager

VMWare
Heredia
01.2020 - Current
  • Lead transformational SaaS metrics project to define, calculate and deliver metrics to an internal dashboard and provide supporting data to be used for finance, forecasting, compensation and planning across the business, bringing data from multiple acquired companies’ systems into one ecosystem.
  • Create and maintain program roadmap and project plans, identify and track key milestones, dependencies, risks and issues. This includes the setup of Smartsheet, Jira and Confluence to enable sub-teams to provide status updates in a consistent manner as well as leadership to track progress.
  • Guide scrum teams to implement agile process improvements to include story point assignment, measure velocity and restructure release planning.
  • Track cross-program dependencies to ensure timelines are aligned and in the event of schedule delays, equip senior leadership with the relevant facts to make an informed decision.
  • Create and manage metric in-take process, metric creation process, from inception to adoption.
  • Provide regular and ad-hoc program status updates to executive leadership.

Deal Operation Coordinator

OTSI/VMWare
Heredia
05.2018 - 01.2020
  • Lead and coordinate deal execution processes, including contract negotiation, pricing, and terms alignment, to ensure successful completion of deals.
  • Collaborate with sales, legal, finance, and other cross-functional teams to develop deal strategies and resolve deal-related issues.
  • Analyze deal structures and terms to identify risks and opportunities, and develop creative solutions to address customer needs while protecting company interests.
    Serve as the primary point of contact for customers during the deal process, providing regular updates, addressing concerns, and managing expectations.
  • Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams, to facilitate effective deal management and drive customer satisfaction.
  • Track deal progress and performance metrics, and provide regular reports and analysis to senior management to support decision-making and strategic planning.

Senior Analyst - GTM Strategy

OTSI/VMWare
Heredia
12.2016 - 05.2018
  • Drive insights and execute GTM strategies across the clients’ growing portfolio
  • Partnered closely with executive leadership to develop actionable, measurable projects and programs based on well-articulated needs/ gaps
  • Partner closely with peers and cross-organization colleagues in marketing and product to lead initiatives, get buy in and ensure action and adoption
  • Create & maintain prescriptive business needs for go forward actions
  • Coordinate events/meetings/schedule
  • Maintain and drive execution of milestones within different initiative
  • Support current efforts within GTM strategy including but not exclusive of our internal strategy and roadmap initiatives.

Business Analyst

Citi
Belen, Heredia
06.2013 - 02.2016
  • Continuous Process Improvement Analyst. Point of contact to the business for reviewing existing processes that required enhancements or improvements applying lean six sigma methodology (Poka Yoke´s, eliminating wastes, pareto diagrams, cause and effect diagrams,etc.)
  • Led projects initiated by the client (HR and Recruiting community, Control & Compliance and background screening teams, Learning & Development Users).
  • Managed development update processes from the onboard organization.
  • Developed all the process documentation related to releases and implementation.
  • Delivered system training sessions to the user community via PowerPoint presentations, Demos and building the training necessary documentation to improve the knowledge about the functionality of the systems.
  • Developed business requirements documents for deliverables, coordinate with developers to supply the necessary resources to build the codes for the automation process.
  • Identify roles and knowledge transfer to the support team Incident Reporting Coordinator.
  • Lead requirements analysis and verification sessions, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, verifiable, and conforming to company standards.
  • Enter, manipulate and report on requirements stored in a requirements management tool. Defines requirement attributes and facilitate their use throughout the project. Manage requirements traceability information and tracks requirement changes throughout the project.
  • Identified ways to assist the project manager in planning through requirements development and analysis. Proposes new product features and updates. Monitors reuse of requirements across multiple projects within the portfolio.
  • Primary liaison between business community and development community.
  • Prepared test plans and test scripts. Guides end user execution of testing scripts. Assists in identifying test data.
  • Working with the project manager and project sponsor to document the project vision / high level scope. Assisted in identifying key project stakeholders and subject matter experts and insured appropriate representatives from each impacted user area participate in requirements gathering sessions.
  • Active participant in the Leadership (Departmental level) and Innovation & Change Workstreams (Site level).

Information Security Analyst

Citi
Belen, Heredia
02.2010 - 06.2013
  • Developed document requirements for specific projects that needed automation utilizing Quick Test Pro (HP).
  • Lead analyst running jobs to process rosters in a learning system (GLMS – Taleo – PeopleSoft).
  • Process improvement analyst working in reducing waste in processes applying automation, re-utilizing resources and building career opportunities.
  • Standardizing job specific tasks to obtain stability in processes with a 100% satisfaction.
  • Assisted the on-boarding of the Citi Intranet (Citi for You) product into the ISA portfolio, tracking the progress of its implementation and taking 100% of all the process responsibility of access provisioning.
  • Implemented the Marketplace product for Citi for You, reducing by an 80% the errors and gaps for the CFY process by having a successful inclusion of the CFY form into marketplace. Working on its design and ensuring its feasibility.
  • Vital participant with the analysis of the recruiting change control processes and the identification of feasible improvements.

Sr. License & Migration Research Analyst

Oracle
Santa Ana, San Jose
10.2007 - 02.2010
  • Served as a liaison with other divisions such as Sales, Contracts, Legal and Risk Management to ensure accurate and timely transaction processing.
  • Maintain management of renewals sales opportunities on the different software licensing Oracle products.
  • Provided support to sales operation in terms to provide them with a day to day reporting and process management of the different acquisitions and migrations for each Oracle clients.
  • Capture of business requirements to deliver new business reports to satisfy clients request and provide Sales operational metrics such as quote volumes, quote cycle times and cost that will be generated by this contract acquisition or renewal.

Education

Some College (No Degree) - Business Administration

Universidad Latina De Costa Rica
San Pedro

Skills

  • Project Planning
  • Project Development
  • Project Tracking
  • Strategic Planning
  • Root Cause Analysis
  • Document Management
  • Project Management
  • Project Scope Analysis
  • Project Development and Lifecycle
  • Business Process Re-Engineering
  • Project Scope
  • Stakeholder Communications
  • Agile Methodology

Languages

Spanish
First Language
English
Advanced (C1)
C1

Certification

  • Six Sigma Yellow Belt, certification taken at Cámara Nacional de Industrias.
  • Kanban Practitioner Agile Methodologies, Kanban University.
  • Scrum Master, Egeria Consulting

Timeline

Project Manager

VMWare
01.2020 - Current

Deal Operation Coordinator

OTSI/VMWare
05.2018 - 01.2020

Senior Analyst - GTM Strategy

OTSI/VMWare
12.2016 - 05.2018

Business Analyst

Citi
06.2013 - 02.2016

Information Security Analyst

Citi
02.2010 - 06.2013

Sr. License & Migration Research Analyst

Oracle
10.2007 - 02.2010

Some College (No Degree) - Business Administration

Universidad Latina De Costa Rica

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Cristina Campos