Cristina Eduarte Rojas

Supporting Ops excellence and readiness by enabling timely execution of strategic and key business priorities, monitoring deliverables with required stakeholders, ensuring accountability, seeking to an execution excellence culture. Flexible role currently managing about 10 key/complex initiatives/projects including but not limited to Client Experience, FinCEN, Performance Scorecard, Panorama, MKTS delinquency, Offboarding CAP, Quality Program, Hiring, Policies & Procedures amongst others. Managing 2 resources.

Support the Program Management & People Strategy from longer term initiatives by carrying out business readiness activities. Provide expertise and analytics on business solutions to deliver fact-based information on specific. In charge of the development, implementation, and direction of special projects within People Strategy pillars (Inclusion & Diversity, Talent & Career Development, Onboarding, Recognition, Communication, Welfare and Social Responsibility). Global People Strategy Coordinator for CCB, replicating initiatives and standardizing hiring process across regions – main focus on Malaysia hub (about 1 month on site to implement). Managing 2 resources.

Support the training of CCB NAM KYC Ops staff both in technical processes and soft skills. In charge of delivery New Hire KYC Foundation Course, remain informed of business strategy changes and of new policy, process and technology enhancements, identify skill gaps on an on-going basis and address the needs of the wider operations – on site training delivered to PEQR teams in Missouri and Texas.

Responsible for documenting quality issues and performance measures related to Know Your Customer reviews, perform both internal and external calibrations with the Business, coaching and feedback moderator based on quality deficiencies. Team Coordinator in terms of advice and internal calibration sessions. Point of Contact for internal/external Audits.