Cristofer Hidalgo Monge
Heredia,Costa Rica
Summary
Service-oriented individual with excellent time management, organizational and prioritizing skills, ambitious, eager to use extensive background research in data analysis and financial modeling to drive business insights.
Overview
8
8
years of professional experience
Work History
KYC Analyst
Citi
Heredia, Costa Rica
04.2022 - Current
- Experienced KYC Analyst with a strong background in compliance and knowledge of Citi Bank's policies and procedures.
- Detail-oriented professional with a proven track record in conducting thorough customer due diligence and risk assessments.
- Results-driven individual skilled in managing complex processes and identifying red flags for reviews.
- Monitored and maintained compliance with internal controls and government regulations.
Brazil Investigation Specialist
Amazon
Heredia, Costa Rica
07.2020 - 09.2021
- Investigate accounts using multiple tools and internet resources to analyze and provide a properly reasoned argument to believe the order placed.
- Managing banks and customers' calls, mostly in Brazil, to verify the information placed in the account and the customer's legitimacy.
- Follow up on cases until we provide resolution.
- Utilized various databases and public records to research and compile information relevant to investigations.
Brazil Kindle Support Specialist
Amazon
Heredia, Costa Rica
05.2016 - 09.2016
- Communicate with Amazon.com.br customers primarily via email and utilize a variety of software tools to navigate customer accounts, research, and review policies, and communicate effective solutions in a fun and fast-paced environment.
- All this in English and Portuguese, using pre-approved templates that I helped to build.
- Troubleshoot, analyze, and solve customers' problems.
Education
Compliance, Fraud, AML
EALDE Business School
Spain12-2025
Volunteer Service ICJA Program -
Offenburg Germany09.2017
Microsoft Office - Self learning - Lynda -
High school diploma or Bachillerato -
La Aurora High SchoolSkills
- Stakeholder Management
- Simplify complex concepts
- Managing multiple projects
- Working to tight deadlines
- Analyzing customers records
- Strong computer skills
- Proficiency with Microsoft packages
- Ability to work in a high-volume work environment
- Strong analytical skills
- Compliance Reporting
- Banking regulations
- Due diligence
- Research abilities
- Provide security to transactions
Languages
- Spanish, Native
- English, Advanced, New Learning Academy
- Portuguese, Advanced, Fundação Centro Estudos Brasileiros and CELPE-Bras Certification
- German, Intermediate, Volunteer Exchange Experience and online courses provided by dw.de
Timeline
KYC Analyst
Citi
04.2022 - Current
Brazil Investigation Specialist
Amazon
07.2020 - 09.2021
Brazil Kindle Support Specialist
Amazon
05.2016 - 09.2016
Compliance, Fraud, AML
EALDE Business School
Volunteer Service ICJA Program -
Microsoft Office - Self learning - Lynda -
High school diploma or Bachillerato -
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