Summary
Overview
Work History
Education
Skills
Timeline
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Cristofer Sanchez Usaga

San José,SJ

Summary

Professional with experience in different areas, with a recent focus on customer support via phone and chat. Specialized in resolving issues related to credit cards, achieving performance goals, and working in alignment with business objectives.

In addition to this recent experience, I've also been involved in more administrative roles, where I was responsible for important accounts in the pharmaceutical industry in Costa Rica, related to the buying and selling of medication, and more.

Overview

1
1
year of professional experience

Work History

Blended Support Representative

Concentrix
San José, Pavas
04.2024 - Current
  • Interacted with customers via phone, email, and chat.
  • Met key performance indicators (KPI).
  • Used a tool to resolve complex non-standard cases.
  • Demonstrated empathy and built strong customer relationships.
  • Accurately documented interactions on customer accounts.
  • Promoted additional services.
  • Tracked and managed data in internal databases.

Education

Certificate - Microsoft Excel,Advance level

Camara Nacional De Comercio
12-2020

Certificate - Customer Service

INA
San José
08-2020

High School Diploma -

Liceo De Escazú
San José, Escazú.
08-2014

Skills

  • Data management
  • Customer service
  • KPI tracking
  • Complex problem resolution
  • Microsoft office
  • Team collaboration
  • Attention to detail
  • Conflict resolution
  • Call center experience
  • Remote support
  • Dispute resolution
  • Documentation
  • Work Planning and Prioritization

Timeline

Blended Support Representative

Concentrix
04.2024 - Current

Certificate - Microsoft Excel,Advance level

Camara Nacional De Comercio

Certificate - Customer Service

INA

High School Diploma -

Liceo De Escazú

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Cristofer Sanchez Usaga