Cristopher Alfaro

Responsibilities:

• Managing the KYC process and client relationships in the NAM PSG Ex-Embassy industry.
• Completing timely renewals for: Not-for-Profit, Corporations, Governments, FI-Banks, and Supranational entities.
• Ensuring compliance with local regulatory requirements across 70 appendices/countries, including the U.S., Colombia, the U.K., Ireland, India, Singapore, Luxembourg, Uganda, and more.

Projects/Achievements:

• Created and led operational efforts in the SDDQ process re-evaluation for government and embassy clients. This project was implemented in all business lines (Banking, Services, and Markets) and positively impacted more than 4,000 clients globally.
• Supported the university client type determination and NexisDiligence research package projects.
• Maintained 11 consecutive months without expired cases in PSG Ex-Embassy.
• Exceeded production-acceleration KPI metrics for 20 consecutive months (ongoing).
• Conducted acceleration calls, tracked Maker SLAs, and reviewed the accuracy of comments in KWT.
• Managed the Premium United Nations portfolio from October 2023 to March 2024.
• Acted as backup for three Premium Client Executives and the Team Leader of my industry.
• Received 8 positive to very positive VOC surveys during 2024, and 5 positive to very positive VOC surveys as of 2025.

Responsibilities:

• Renewing and modifying KYC records in the NAM, TTS, FI industry.
• Managing clients from corporations, banks, fund controllers, funds, SPVs, and FI non-banks.

Projects/Achievements:

• Development of multiple regional and global initiatives, such as NAM's KYC Checklist, Global Email Automation Project, and KYC Reference Guide Project.
• Delivered regional training in NAM and provided both buddy and mentorship programs.
• Conducted and assisted in the interview processes.
• Member of the DDD Champions team.

Responsibilities:

• Provided real-time support on payments routed to sanctioned jurisdictions.
• Performed screening-based assessments for PEP, and SPF alerts.
• Reviewed potential matches for sanctioned and interdicted individuals.

Projects/Achievements:

Led KPI dashboard improvement initiatives.