Cristopher León Vega
Summary
Highly skilled Quality Analysis, creating learning programs and initiatives, able to demonstrate success in establishing best practices to sustain business goals and advance training initiatives. A strategic and agile thinking known for driving change by tackling ambiguous problems and effectively communicating solutions.
Overview
6
6
years of professional experience
Work History
3D Quality Analyst
BMA Group
04.2022 - Current
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and created new training materials, SOPs and work instructions to supplement new team member onboarding for several new processes and procedures.
Receptionist
Hotel Amor Arenal
05.2020 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Hotel Tabacon
11.2018 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
MBA - Hotel Management
Universidad Del Turismo
Paseo Colón 11.2025
Project Management
Six Sigma Yello Belt
12.2022
Skills
- Audit processes
- Quality Improvement
- Quality processes
- Data Analysis
- Continuous Improvement
- Project Management
- Great communication
- Problem Solving
- Time management
- People management
- Staff training and development
Timeline
3D Quality Analyst
BMA Group
04.2022 - Current
Receptionist
Hotel Amor Arenal
05.2020 - 09.2021
Receptionist
Hotel Tabacon
11.2018 - 05.2020
MBA - Hotel Management
Universidad Del Turismo
Project Management
Six Sigma Yello Belt
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