Cristopher Porras Solano
San José,SJ
Summary
Dedicated and technically proficient entry level network engineer with a solid foundation in networking principles, protocols, and technologies. Adept at identifying and resolving network issues to ensure perfect connectivity. Committed to staying updated with the latest advancements in networking to deliver innovative solutions. Proven ability to work collaboratively in fast paced environments to meet organizational objectives. Seeking to leverage skills and knowledge to contribute effectively as a valuable member of a dynamic network engineering team. Tech-savvy Network Support Engineer with 2 years of comprehensive experience designing, implementing and maintaining growing network infrastructure. Analytical and logical professional quickly learns new concepts paired to complement understanding of networking protocols and OSI or TCP models. Commended for providing top-notch, hands-on technical support for WAN, LAN, proxy and security devices.
Overview
5
5
years of professional experience
Work History
Network Support Engineer
CSS
09.2023 - 05.2024
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Account Manager
Terraba
01.2021 - 01.2022
- Account management services for large companies in Central and South America
- Excel report creation and analysis
- Continuous look for process improvement.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Tech Support
CSS
01.2019 - 01.2021
- Provided tech support for different platforms like cellphones and computers in which I examined customer's game crash files as well as PC info to determine if in specific file or PC configuration was causing the issue.
Education
CCNA v7 & v5 -
Universidad Latina
San José12.2015
Project management -
Google Coursera
06.2023
Skills
- Proficient in TCP/IP, DNS, DHCP, VLANs and routing protocols (OSPF, EIGRP)
- Familiarity with network security concepts and protocols (Firewalls, VPNs)
- Strong understanding of subnetting
- Troubleshooting knowledge in DHCP, STP, OSPF, EIGRP
- Excellent analytical and problem solving skills
- Network Troubleshooting
- Network configuration
- Root Cause Analysis
Timeline
Network Support Engineer
CSS
09.2023 - 05.2024
Account Manager
Terraba
01.2021 - 01.2022
Tech Support
CSS
01.2019 - 01.2021
CCNA v7 & v5 -
Universidad Latina
Project management -
Google Coursera
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