Cristopher Segura Jiménez
Operations Manager
Desamparados
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
Operation Manager
Teleperformance
09.2018 - Current
- Direct communication with the client vendor manager for the account.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Back office
UCB Intelligent Solutions
1 2016 - 11.2017
Education
High school -
Liceo Las Gravilias
CCNA Cisco Routing & Switching - undefined
Universidad Politécnica
Business administration - Yellow Belt
LSS - Yellow Belt
San Jose 05.2001 - 05.2021
Excel - undefined
Universidad internacional de la Americas (UIA)
Ingenieria De Procesos De Negocios - Business Administration
Universidad Hispanoamericana
San Jose 05.2001 -
Skills
- Staff Development
- Operations Management
- Performance Management
- Cost Control
- Verbal and written communication
- Negotiation
- Team Leadership
- Time Management
- Customer Relationship Management (CRM)
- Revenue Forecasting
- Adaptability
- Idea Development and Brainstorming
Personal Objectives
My objectives are to improve my skills and develop a higher job background in a company that offers professional and educational opportunities and a pleasant environment.
Job Objectives
- Constant movement on higher positions.
- Be part of the best account and make it better.
- Be able to improve the efficiency, not only for the account, also for the company.
- Maintain good relations with our clients and possible clients for the company.
Personal Information
- Date of Birth: 01/10/97
- Nationality: Costa Rican
References
- Ramon Madriz, 7011-7854, Supervisor on UCB
- Mauricio Chávez, 8859-0640, Brewery agent of Krisol
- José Zúñiga, 7151-1161, OIJ
- Laura Segura, 8910-0405, OIJ
Timeline
Operation Manager
Teleperformance
09.2018 - Current
Business administration - Yellow Belt
LSS - Yellow Belt
05.2001 - 05.2021
Ingenieria De Procesos De Negocios - Business Administration
Universidad Hispanoamericana
05.2001 -
Back office
UCB Intelligent Solutions
1 2016 - 11.2017
High school -
Liceo Las Gravilias
CCNA Cisco Routing & Switching - undefined
Universidad Politécnica
Excel - undefined
Universidad internacional de la Americas (UIA)
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