Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Crystal Collier

Crystal Collier

Powell,TN

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Flexible hard worker ready to learn and contribute to team success.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.

Overview

20
20
years of professional experience

Work History

Assistant Site Manager

Zips Car Wash
Powell, WYtn
09.2021 - Current
  • Assisted in developing and implementing new policies and procedures for site operations.
  • Maintained accurate records of all personnel, inventory, equipment and supplies.
  • Ensured that safety protocols were followed on the job site at all times.
  • Supervised a team of up to 10 individuals working on various tasks related to the project.
  • Conducted regular inspections of the work area to identify potential risks or hazards.
  • Initiated corrective actions when necessary in order to maintain quality standards.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Crew Boss

Miss. Fix It
Powell, TN
09.2019 - Current
  • Resolved issues among crew members by addressing problems immediately and mediating disagreements.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.

Detailing Technician

Gentrys Bus Line
Knoxville, TN
02.2017 - 08.2019
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Washed wide range of vehicles each day.
  • Checked vehicles prior to service and immediately afterward to identify any damages.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
  • Ordered and restocked supplies to keep workplace operating smoothly.
  • Scrubbed, scraped and sprayed machine parts, equipment and vehicles using scrapers, brushes, cloths, cleaners, disinfectants, vacuums and hoses.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
  • Identified issues affecting safety and brought up to shift supervisor for resolution.

Shop Mechanic and Detailer

Mayes Bus lines
Powell, TN
08.2012 - 05.2016
  • Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
  • Kept accurate records of all machine and equipment repair work that had been performed.
  • Utilized various methods to perform routine and preventive maintenance tasks on heavy equipment, including excavators and dozers.
  • Worked in shop and at customer locations to handle heavy equipment repair, maintenance and commissioning needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

GED -

Powell High School
Powell, TN
09.1998

Skills

  • Basic math
  • Critical thinking
  • Active listening
  • Collaboration
  • Troubleshooting
  • Maintenance & Repair
  • Reliable and trustworthy
  • Project planning
  • Training & Development
  • Customer service
  • Multitasking
  • Friendly, positive attitude
  • Communication
  • Flexible
  • Decision-making
  • People skills
  • Time management
  • Clerical
  • Working collaboratively
  • Team building
  • Staff Development and Leadership
  • Facility and Equipment Maintenance
  • Hazardous Materials Handling
  • Crew Training
  • Employee Supervision
  • Customer Engagement
  • Task Delegation
  • Cost Reduction
  • Product and Service Knowledge
  • Sales Monitoring
  • Staff Management
  • Staff Supervision
  • Google Drive
  • Sales Strategies
  • Customer Relationship Management (CRM)
  • Cost Control
  • Sales Reporting
  • Sales Growth
  • Team Motivation
  • Customer Relations

Timeline

Assistant Site Manager

Zips Car Wash
09.2021 - Current

Crew Boss

Miss. Fix It
09.2019 - Current

Detailing Technician

Gentrys Bus Line
02.2017 - 08.2019

Shop Mechanic and Detailer

Mayes Bus lines
08.2012 - 05.2016

GED -

Powell High School

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Crystal Collier