Summary
Overview
Work History
Education
Skills
Timeline
Generic
César Espinoza

César Espinoza

Heredia

Summary

Professional with experience in supervision and leadership in the medical industry, focused on process optimization, regulatory compliance, and ecient team management. Passionate about continuous improvement, problem-solving, and implementing strategies that drive productivity and quality. Seeking to contribute leadership, data analysis, and quality control skills to support the growth and success of the organization.

Throughout my career as a supervisor, I have actively worked to develop underperforming teams, providing support at both the individual and group levels to improve their performance and align them with organizational objectives.

In addition, I have managed operational capacity, making strategic decisions for resource allocation and optimization, ensuring efficient use of talent and available infrastructure.

I have led teams of between 30 and 300 people, achieving very positive results across key KPIs, driving improvements in productivity, quality, and goal achievement.

My experience includes participation in a wide range of projects, such as:

Data analysis to define operational standard times

Establishment of roles and annual goals

Team recognition programs

Guidance and coaching of teams to achieve objectives

Building layout coordination and inventory distribution

Development of ideas for improving specific tools

Root cause analysis and issue detection

Thanks to this experience, I have developed a strategic and operational vision that allows me to improve processes, strengthen teams, and contribute to the sustainable growth of the organization.

Overview

13
13
years of professional experience

Work History

Sr. Supervisor

Align Technology
01.2022 - 03.2025
  • Managed approximately 300 employees, including clinical staff, team leaders, and other supervisors
  • Supervised the development of 3D dental treatments and service operations functions
  • Led site efforts to develop and improve operations through efficient and effective integrated processes, implementing common management processes/services to optimize organizational resources
  • Directed operational reviews of cost structures, service measures, productivity metrics, and delivery methods to achieve planned objectives
  • Recruited, developed, and evaluated staff to ensure the efficient functioning of the department
  • Provided direct supervision to individual professional contributors and/or qualified support staff
  • During my tenure, significant improvements were achieved at various levels, including production and quality. This led to high levels of satisfaction in the region, making it one of the company's best areas.
  • In terms of quality, I implemented strategies that strengthened compliance with standards, reducing defects, and increasing customer satisfaction through improvement plans and preventive actions. In production, team performance was increased by optimizing resources and improving workflows, providing adequate staff follow-up, and providing them with tools that improved their performance.
  • When I assumed leadership of the team, they faced challenges such as low production, low quality, and low motivation. Through training, improved communication, and operational adjustments, I was able to lead the team to a higher level of performance, with greater commitment and consistent results.

Production Supervisor

Align Technology
01.2015 - 01.2022
  • Directly supervised semi-skilled, skilled, and/or non-exempt employees, overseeing CAD designers, experts, and clinical staff
  • Monitored daily operations of units or subunits, interacting daily with subordinates and functional peer groups
  • Led operational reviews of cost structures, KPI measures, and delivery methods to achieve planned objectives
  • Recruited, developed, and evaluated staff to ensure the efficient functioning of the department
  • In my role as a supervisor, I worked on teams with opportunities for improvement, with the goal of assisting in their development and optimization. These teams were often complex to manage, requiring specific strategies to improve their performance.
  • I oversaw the overall capacity of the business unit, making key decisions that contributed to the efficient functioning of the operation.
  • I also had the opportunity to work with new hires in supervisory positions, providing them with coaching and a clear vision of floor management to facilitate their integration and performance.
  • Additionally, I focused on the development of underperforming individuals, providing them with close monitoring and effective tools to improve their performance and contribute to the team's success.

Team Leader

Align Technology
01.2012 - 01.2015
  • Interpreted data through reports to track required metrics
  • Actively participated in problem-solving, assisting the supervisor in workflow management, efficiency, and team motivation
  • Assisted in process improvement initiatives related to quality, time, and cost reduction
  • Other tasks were assigned by the supervisor as needed

Education

BAVHELOR'S DEGREE - BUSINESS ADMINISTRATION

Universidad San Marcos
07.2024

SCRUM FOUNDATION PROFESIONAL CERTIFICATE -

CertiProf
11.2022

SCRUM MASTER PROFESIONAL CERTIFICATE -

CertiProf
11.2022

NORMA ISO 13485:2016 -

QMS Associates
09.2022

DESIGN THINKING PROFESIONAL CERTIFICATE -

CertiProf
02.2022

DESIGN THINKING PROFESIONAL CERTIFICATE (DTPCR) -

Universidad Cenfotec
02.2022

SIX SIGMA GREEN BELT -

6sigmastudy
10.2021

HABILIDADES BLANDAS -

Go Coach
04.2021

LEAN MANUFACTURING WORKSHOP -

IQP Institute
04.2021

Skills

  • Supervision and leadership skills
  • Multidisciplinary team management
  • Staff development and training
  • Conflict resolution and decision-making
  • Effective delegation and task assignment
  • Motivation and situational leadership
  • Technical and Operational Skills
  • Knowledge of medical industry regulations (ISO 13485, FDA, GMP)
  • Continuous improvement and Lean/Six Sigma methodologies
  • Quality control and compliance with standards
  • Data analysis and performance metrics
  • Optimization of production processes
  • Management and Communication Skills
  • Interdepartmental coordination
  • Report and KPI presentation
  • Negotiation and stakeholder management
  • Effective communication and teamwork
  • Adaptability to changes and new technologies

Timeline

Sr. Supervisor

Align Technology
01.2022 - 03.2025

Production Supervisor

Align Technology
01.2015 - 01.2022

Team Leader

Align Technology
01.2012 - 01.2015

BAVHELOR'S DEGREE - BUSINESS ADMINISTRATION

Universidad San Marcos

SCRUM FOUNDATION PROFESIONAL CERTIFICATE -

CertiProf

SCRUM MASTER PROFESIONAL CERTIFICATE -

CertiProf

NORMA ISO 13485:2016 -

QMS Associates

DESIGN THINKING PROFESIONAL CERTIFICATE -

CertiProf

DESIGN THINKING PROFESIONAL CERTIFICATE (DTPCR) -

Universidad Cenfotec

SIX SIGMA GREEN BELT -

6sigmastudy

HABILIDADES BLANDAS -

Go Coach

LEAN MANUFACTURING WORKSHOP -

IQP Institute
César Espinoza