Dairon Arias
Student
Costa Rica
Summary
Customer-focused professional from GrupoJotta with a solid foundation in both client service and logistical support. Experienced in direct customer and sales agent interaction, managing physical documentation systems alongside virtual platforms for efficient record-keeping. Proven ability to resolve customer issues effectively through active listening and problem-solving. Additionally, I play a key role in the supply chain by assembling and verifying orders in the warehouse on Saturdays, ensuring timely and accurate delivery to the store, thereby contributing to seamless operations and customer satisfaction.
Overview
4
4
years of professional experience
2
2
Languages
14
14
years of post-secondary education
Work History
Commission Agent Logistics and Customer Service
GrupoJotta
2021.04 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Education
High School Diploma -
Centro Educativo Nueva Generación
Heredia, Costa Rica 2007.02 - 2021.02
Skills
Problem-solving
Customer service and care
Positive attitude
Clear communication
Polite communication skills
Stress management
Internet savvy
Active listening
Excellent communication
Timeline
Commission Agent Logistics and Customer Service
GrupoJotta
2021.04 - Current
High School Diploma -
Centro Educativo Nueva Generación
2007.02 - 2021.02