Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dairon Arias

Dairon Arias

Student
Costa Rica

Summary

Customer-focused professional from GrupoJotta with a solid foundation in both client service and logistical support. Experienced in direct customer and sales agent interaction, managing physical documentation systems alongside virtual platforms for efficient record-keeping. Proven ability to resolve customer issues effectively through active listening and problem-solving. Additionally, I play a key role in the supply chain by assembling and verifying orders in the warehouse on Saturdays, ensuring timely and accurate delivery to the store, thereby contributing to seamless operations and customer satisfaction.

Overview

4
4
years of professional experience
2
2
Languages
14
14
years of post-secondary education

Work History

Commission Agent Logistics and Customer Service

GrupoJotta
04.2021 - Current
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Education

High School Diploma -

Centro Educativo Nueva Generación
Heredia, Costa Rica
02.2007 - 02.2021

Skills

Problem-solving

Timeline

Commission Agent Logistics and Customer Service

GrupoJotta
04.2021 - Current

High School Diploma -

Centro Educativo Nueva Generación
02.2007 - 02.2021
Dairon AriasStudent